Monica Jenkins Email and Phone Number

Senior Sales Operations Manager/Interim Director, 2023-present• Reported directly to the president of Allstate Business Insurance.• Developed reports for Monthly Operational Reviews to discuss production results, market trends, and personnel.• Led, coached, and developed a national sales team of independent agent business consultants managing multimillion-dollar books of commercial business.• Collaborated with personal lines zone directors, state management, and the senior underwriting team to discuss opportunities for profitable growth, role clarity and operational efficiencies. • Led weekly team huddles and 1:1 coaching sessions to review individual production, strategize, and adjust tactics as needed.

• 2023: Delivered premium growth of over 67% over prior year in five growth focused states.• Successfully partnered with agents and enterprise leadership in various areas of the country to include Texas, Florida the southeast, and northeast states, using effective communication and collaboration.• Collaborated with cross-functional teams for continuous improvement. (Allstate Business Insurance new product task force, Independent agent focus on ease of doing business in claims, agency support and agency compensation/agent of record process) • Met with personal lines Director of sales, as the single point of contact for questions and needs relating to Allstate Business Insurance. • Conducted onsite agency consultations (pre-Covid) then moved to a 100% virtual role and continued to maintain, grow, and develop new and existing agency relationships.• Participated in national account conferences as an ambassador for Allstate Business Insurance, engaging agents to build a plan to grow their Allstate commercial book.• Formed and facilitated the 2022 Allstate Business Insurance independent agent advisory board• Served on the Big I Diversity and Inclusion Council (2020-2023) and attended Big I National conferences as the Allstate Independent agent representative.

Partnered directly with business owners in the independent agents to increase sales, gain efficiencies, and launch new products. Via on site and virtual consultations, I advised agencies on strategies for sales, marketing, operations, and training.

2016-2020: Exclusive and Independent Agent ChannelPartnered with business owners/agency principals to grow Allstate Business Insurance in their books of business, gain efficiencies, and launch new commercial lines products. Advised agencies on strategies for sales, marketing, operations, and training. Connected with multiple departments on problem solving explorations with immediate successes in each opportunity. • Worked directly with the Field Senior Vice President of Texas to develop growth strategies, report on production progress, and prepare for quarterly business review meetings.• Grew Allstate Business Insurance by over 50% within unengaged agents and markets while managing profitable new business and retention with engaged agents.• Consulted with enterprise partners across the organization to build the Allstate Business Insurance presence in agencies.• Conducted monthly new agent training to bring awareness of the opportunity to grow and diversify their book with Allstate Business Insurance.• Served on the Texas leadership Market Operating Committee (2016-2020).• Awarded Key Leader/Inner Circle Award for exceeding target goals of over 115%.

Partnered directly with business owners in the independent and captive agent channels to increase sales, gain efficiencies, and launch new products. Via on site and virtual consultations, I advised agencies on strategies for sales, marketing, operations, and training.

Increased area of responsibility from a contingent third-party nurse recruiter to the role of Human Resource Business Partner.Human Resource Business Partner:• Successfully administered local office Human Resource and Employee Relations functions.• Restructured job descriptions and salary bands to provide consistency across the company.• Provided leadership and management for all aspects of the human resources functions for the Dallas office.• Collaborated with Corporate and local management to for planning, communicating, and implementing disciplinary action plans with staff, oversight of training and education, managing resources and promoting teamwork.• Recruitment of staff for Dallas Regional office to include sourcing, screening, pre-placement requirements, new employee orientation and retention.• Responsible for accurately ensuring compliance with current Federal, State, Local and Corporate Standards.Accomplishments include:• Successful integration of new corporate policy and procedures pre- and post-acquisition.• Participated in the strategic initiative committee “Martin Fletcher One” which analyzed the integration of two divisions, pros, and challenges.• Maintained a team environment and low employee turnover during transition through effective employee relations.

• Full cycle recruitment for Martin Fletcher via cold calling, job boards and Social Media outlets.• Work directly with leadership (HR, VPs, and C–level) to determine needs within departments and ideal qualifications of applicants to fit the needs.• Source, screen and qualify potential candidates and successfully maintained required staffing levels.• Created streamlined process and managed on-boarding new employees; consisting of job offer/salary negotiations, first day orientation and ongoing communication to ensure success within the first 30, 60, 90 days of employment.• Worked with new as well as tenured employees to find areas of opportunity in training and communication. Accomplishments include:• Hired over fifty employees maintaining a low turnover rate in my tenure as Corporate Recruiter and successfully completed growth initiatives such as ’30 in 30’ which required recruiting, interviewing, and onboarding 30 employees in 30 days.

• Marketing Martin Fletcher & Associates as a source for potential candidates.• Sourced qualified candidates via cold calling, networking skills, referrals, email campaigns and internet searches• Developed recruitment strategy to qualified candidates by marketing the facility and area to potential candidates.• Performed on-site client community and practice profiles to assess client’s specific needs by meeting with the CEO, CNO, HR and Directors of specific departments in the facility.• Managed accounts ranging from Level I Trauma Centers to small community hospitals.• Maintained effective communication with all clients to ensure needs were met. Modified and manage changes as needed.• Managed and prepare all aspects of the on-site interview for the candidates prior to the visit of the client.• Trained, developed, and mentored new hires.Accomplishments include:• Successfully completed contracts resulting in repeat searches/business for the Company.• Recruited and successfully filled positions beyond staff level to include a Neuro Clinical Specialist, Nurse Practitioners, Neonatal Flight RN, Management and Director level roles.• Recruiter of the Month- most placements and highest revenue generated for November 2010.

Having worked here for over 5 years, I understand 'a day in the life at Martin, Fletcher. I began in the chair of a recruiter in training and I am now searching for the top talent to come join us. The best part about working here is we truly are a team. We work hard day in and day out but always take the time to celebrate the victories... as a team.If you are serious about taking your career to the next step, have a strong work ethic and a passion for winning, let's talk!

Healthcare recruiting that includes:• Marketing Martin Fletcher & Associates as a source for potential candidates• Perform on-site client community and practice profiles to assess client’s specific needs by meeting with the CEO, CNO, HR and Directors of specific departments in the facility.• Develop recruitment strategy and execute strategy to qualified candidates by Marketing the facility and area to potential candidates.• Manage accounts ranging from Level I Trauma Centers to small community hospitals.• Maintain strong communication with all clients to ensure all needs are being met for our search criteria and modify and manage changes as needed.• Sourced qualified candidates via cold calling, networking skills, referrals, email campaigns and internet searches• Manage and prepare all aspects of the on-site interview for the candidates prior to the visit of the clientAccomplishments include:• Chosen to “take over” a challenging account because of my ability to build a strong rapport with client and decision makers.• Successfully completed numerous contracts resulting in repeat searches/business for the Company.• Recruited and successfully filled positions beyond staff level to include a Neuro Clinical Specialist, Nurse Practioners, Neonatal Flight RN and Operating Room Management.• Promoted to Senior Account manager after 1 year of service.• Recruiter of the Month- most placements and highest revenue generated for Nov 2010

Healthcare recruiting that includes:• Marketing Martin Fletcher & Associates as a source for potential candidates• Perform on-site client community and practice profiles to assess client’s specific needs by meeting with the CEO, CNO, HR and Directors of specific departments in the facility.• Develop recruitment strategy and execute strategy to qualified candidates by Marketing the facility and area to potential candidates.• Manage accounts ranging from Level I Trauma Centers to small community hospitals.• Maintain strong communication with all clients to ensure all needs are being met for our search criteria and modify and manage changes as needed.• Sourced qualified candidates via cold calling, networking skills, referrals, email campaigns and internet searches• Manage and prepare all aspects of the on-site interview for the candidates prior to the visit of the client

• Developed Visual Merchandising and Promotions programs for 265 stores.• Created and implemented a bi-monthly communication for all stores which gave managers a ‘one stop’ information guide to visual merchandising plus updates on all manuals.• Managed the Co-Op life cycle to guarantee Sarbanes Oxley compliance. • Trained new managers monthly on visual marketing guidelines as part of a Career Development program. • Analyzed by store/region execution of all marketing programs and reported R.O.I. to proper vendors.

Began as a part time employee through college and worked to increase my areas of responsibility. Successfully filled the roles of Store Manager, Grass Roots Promotions, Corporate Recruiting and finishing my career with Footstar in the Visual Merchandising field. • Planned and managed;o Merchandising Plans for 90 Just for Feet and 350 Foot Action stores. o Created detailed text directions and extensive graphic floor plans.o Visual Programs for the Foot Action flagship location on 34th Street in N.Y. City. o Special projects such as “Project Sun” & “The Just for Feet Store Evolution”. o Vendor relations for all in store Point of Purchase materials including in storelayout, and product displays for stores. • Developed Marketing programs & strategies and Visual Set-Ups for major projectsfor Nike, Reebok and Adidas.• Reduced printing expense 20% by re-engineering the sign ordering process. • Managed the schedule for vendor product promotions and in store promotional events. • Authored the weekly corporate merchandising communication “Visual View” and quarterly store plan-o-grams including custom specifications to meet the various Just for Feet store layouts ranging from 10,000-20,000 square feet.• Composed weekly sales reports, analyzed sales data/trends in all categories by store and communicated merchandise needs to the merchant team. • Traveled extensively throughout the western region ( California to Texas ) for 46 storesto audit merchandising plans.