Monica E Calles Email & Phone Number

Austin, Tx, Us

• Manage our 30 single-family real estate rental portfolio, ensuring maintenance, safety, and tenant satisfaction.• Administer the tenant portal, which includes handling applications, conducting thorough credit checks, and guiding applicants through the rent-to-own program.• Coordinate and supervise maintenance and repair activities, promptly addressing tenant requests, inquiries, and concerns.• Assisted the legal team in reviewing, drafting, and processing contract modifications to ensure accuracy, compliance, and alignment with company goals.• Maintain oversight of our business bank accounts, managing deposits, rent collection, and all financial transactions.• Manage monthly business and property-related bills, diligently tracking and controlling expenses.• Prepare and present detailed monthly financial reports, including income statements and expense summaries.• Coordinated closely with the software development team to create an in-house Tenant Portal, Financial Portal, CRM software and led weekly meetings to discuss business challenges and functionality requirements to track payments and link directly to our bookkeeping service, which resulted in a 10x efficiency boost by automating our daily manual data entry tasks.• Prepare and distribute reports summarizing property performance and financial data to company owners.• Prepare year-end reports for our accountants to facilitate tax filing, including managing property tax payments.• Manage property insurance, handling claims and renewals, and ensuring comprehensive coverage.• Facilitate home closings, collaborating closely with real estate agents, buyers, and sellers to ensure seamless transactions.• Manage the business's day-to-day operations to ensure its smooth and efficient functioning.

San Antonio, Tx, Us

• Managed the loan processing lifecycle for an average of 25 files per month, ensuring timely and accurate handling of all client documentation.• Collected and verified borrower information, meticulously reviewing loan documents to guide each loan from pre-approval to closing.• Ensured all files were complete, notarized, and compliant with specific bank requirements prior to submission for approval.• Conducted client closings by reviewing contract documentation, explaining terms, and securing required signatures.• Guided clients through the loan process, including understanding permit requirements and coordinating with subcontractors for construction installations.• Scheduled and managed the delivery and installation of manufactured homes, ensuring seamless project execution and client satisfaction.

Austin, Tx, Us

• Delivered exceptional customer service, upholding the brand's value proposition by effectively addressing inquiries and resolving concerns.• Managed and responded to job leads and tenant or client inquiries promptly to maintain high satisfaction levels.• Coordinated schedules, material orders, and logistics for multiple projects, ensuring efficiency and timely completion.• Utilized dispatching and schedule management software to optimize workflows and maintain operational accuracy.• Followed up with customers and maintained strong client relationships by handling calls and inquiries professionally.• Managed administrative tasks, including filing, document management, and compliance tracking.• Performed bookkeeping responsibilities using QuickBooks Online to oversee financial transactions and reporting.• Assisted in streamlining operational logistics and solving challenges to ensure a seamless experience for stakeholders and clients.

• Directed and managed day-to-day business operations, ensuring seamless workflow and operational efficiency.• Collaborated with single-family and commercial clients to develop tailored proposals addressing multi-tenant service requirements.• Delivered exceptional customer service, contributing to sales growth and maintaining high levels of customer satisfaction.• Oversaw Human Resources functions, including recruitment, training, and staff management to support business goals.• Processed weekly payroll accurately and on time, ensuring compliance with company policies and procedures.• Supervised all aspects of purchasing and inventory management, optimizing resources for cleaning products and equipment.• Prepared annual tax documents and maintained financial accuracy to support business compliance.• Handled customer complaints with professionalism, resolving issues promptly to maintain client relationships.• Scheduled and coordinated service jobs through the Amazon Services platform, optimizing schedules and ensuring client satisfaction.

• Efficiently scheduled both individual and group appointments to optimize productivity.• Provided advice to clients, offering information on services and products tailored to their specific needs.• Kept financial records, tracking cash inflows and outflows daily to assess profitability.• Ensured a clean and hygienic work environment in full compliance with state sanitary regulations.• Handled complaints, questions, and concerns, prioritizing customer satisfaction.• Offered professional nail services to clients.

• Serving as the primary point of contact for executives, employees, clients, and external partners.• Efficiently managing the flow of information, ensuring its timely and accurate dissemination.• Skillfully coordinating and maintaining executives' calendars while also arranging and scheduling meetings.

• Address and resolve problems and requests by conveying information or offering effective solutions.• Utilize phone and computer systems to dispatch crews to the relevant locations.• Enter data into the computer system and meticulously maintain logs and records of calls, activities, and other pertinent information.• Identify and evaluate customer needs to ensure their satisfaction.• Foster lasting relationships and build trust with customer accounts through transparent and engaging communication.• Manage customer complaints, delivering suitable solutions and alternatives within established timeframes.• Maintain detailed records of customer interactions, process customer accounts, and organize relevant documents.