Monica Ceriani Email and Phone Number
Monica Ceriani work email
- Valid
- Valid
- Valid
Monica Ceriani personal email
My work experiences have provided me with a wide range of useful skills in a modern office environment.I work well on my own as well as part of a team; I consider to be a helpful and supportive team member and I like to develop/maintain a positive working environment with both internal and external clients and colleagues though maintaining always professional approach. I am dynamic, creative, thirsty for knowledge and new skills, as well as result-orientated and committed. I attended a Leadership course that incorporated time management, Excel packages within my current Company that provided me with the management skills necessary to effectively perform Supervisory tasks.
Share Now
View- Website:
- share-now.com
- Employees:
- 399
-
Quality Analyst Customer ServiceShare Now Mar 2016 - PresentMilano, ItaliaMain tasks and responsibilities:• Providing overall quality assurance by conducting quality checks and monitoring internal and external partners for the Italian and Spanish market• Ensuring yearly and monthly KPIs are achieved • Analysis/Reviews/Statistics of Customer Dissatisfaction (DSAT) and outlining trends• Identifying any gaps in our Quality processes and action these accordingly with various departments• Preparing and analyzing quality reports for the Italian and Spanish market• Conducting briefing sessions with the teams, and organizing relevant trainings where necessary • Supporting the development of the database and knowledge management models with the responsible persons• Assisting the Quality Manager by reviewing and improving the Company’s quality strategy and concept• Conducting performance reviews with the team trough coaching sessions, feedbacks and creating plan to improve the performance.
-
Customer Service Supervisor - Maternity Replacement -Car2Go Italia S.R.L. Nov 2016 - Oct 2017Milano, Lombardia, Italia Manage and develop the team Functional lead of the customer service 2nd level team First point of contact for the team members Task distribution to team members Monitor and support of 2nd level activities Ensure KPI achievement for 2nd level activities Resource planning and shift scheduling Ensure optimal efficiencies for customer-oriented email responses and tickets forwarded from 1stlevel team Ensure processing of traffic and towing offenses/other penalties, debits/credits as needed andappropriate in accordance with policies and procedures Ensure other processes are handled as per Company procedures Conduct job interviews and coordinate onboarding of new staff Coordination of ongoing training activities Organize monthly team meetings Identify process optimization potential and suggest improvement measures Handle escalations Ensure up-to-date CCM routing/workflow setup with the team Coordination of quality checks and feedbacks in cooperation with the Quality Support/Manager -
Customer ServiceCar2Go Italia S.R.L. Oct 2012 - Mar 2016Milano, Italia Perform centralized customer service functions to ensure optimal efficiencies in 2nd level tasks (emailresponses, call track handling according to departmental policies and quality standards) Independent and service oriented response of email inquiries (general requests, advice, complaints)and call track tickets based on given templates and established work instructions Timely response to e-mail inquiries and 2nd level case processing according to established workinstructions Processing of fuel receipts/payouts from customers Processing of accounting related inquiries in accordance with policies and procedures Processing and assessing penalties for violations related to Terms and Conditions Focal Point of ShopValidation report handling Outbound special activity Special Payment and penalties handling Upload: Minutes IT+ES (coming both from SC and CC) Charges/minutes for promotion IT+ES
-
Office ManagerIng Real Estate Development Oct 2010 - Jul 2012Milano, Italia
-
Front Desk SupervisorHilton London Kensington Oct 2007 - Jul 2010Londra, Regno Unito
Monica Ceriani Skills
Monica Ceriani Education Details
-
Trinity College, Cambridge UniversityInglese -
Istituto Tecnico Aziendale ItpaLingue E Economia Aziendale
Frequently Asked Questions about Monica Ceriani
What company does Monica Ceriani work for?
Monica Ceriani works for Share Now
What is Monica Ceriani's role at the current company?
Monica Ceriani's current role is Quality Support Customer Service presso SHARE NOW.
What is Monica Ceriani's email address?
Monica Ceriani's email address is mo****@****ail.com
What schools did Monica Ceriani attend?
Monica Ceriani attended Trinity College, Cambridge University, Istituto Tecnico Aziendale Itpa.
What skills is Monica Ceriani known for?
Monica Ceriani has skills like Microsoft Office, Microsoft Excel, Accounting, Microsoft Word, Customer Experience, Gestione Team, Gestione Operativa, Lingua Inglese, Motivazione Del Team, Teamwork, Lavoro Di Squadra, Training.
Who are Monica Ceriani's colleagues?
Monica Ceriani's colleagues are Marvin Behnke, Johannes Noe, Elisabeth Esau, Mikica Joksimovic, Karin Güttner, Dennis Grasnickel, Oliver Arping.
Not the Monica Ceriani you were looking for?
-
-
MONICA CERIANI
Castellanza -
-
1comunicationlab.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial