Monica Collier Email and Phone Number

Internal investigations

Managed the day-to-day operations of the administrative, clinical and residential services to ensure quality delivery of services while maintaining a safe and secure environmentProvided facility program oversight to ensure licensure compliance and 24-hour service delivery for a 108-bed adolescent female residential treatment facility consisting of two programs (drug & alcohol and general residential) serving delinquent and dependent youth Developed, monitored and administered… Show more Managed the day-to-day operations of the administrative, clinical and residential services to ensure quality delivery of services while maintaining a safe and secure environmentProvided facility program oversight to ensure licensure compliance and 24-hour service delivery for a 108-bed adolescent female residential treatment facility consisting of two programs (drug & alcohol and general residential) serving delinquent and dependent youth Developed, monitored and administered local fiscal budget based upon corporate guidelinesChaired management, leadership, treatment team and interagency meetingsConducted interviewsReduced staff turnover and successfully transitioned the facilities culture to concentrate on safety, security and treatmentMaintained high staff and youth accountability utilizing cognitive behavior techniques, evidence based curricula, best practice guidelines, teambuilding, positive reinforcement and progressive disciplineInitiated trauma based care for clients displaying symptoms of Post Traumatic Stress Disorder (PTSD) and located community resources to assist with clients in crisisConducted investigations and provided professional guidance and training to subordinates responsible for obtaining supporting documentation & statements during the course of an investigationInterfaced with private and governmental agencies and service providers including the Department of Drug & Alcohol Prevention Licensure, Department of Public Welfare, Bureau of Drug & Alcohol Prevention, Department of Labor, Law Enforcement, Elected Officials and Community VolunteersCertified JKM Safe Crisis Management Instructor Increased level of Community Service, Restitution and Recreational opportunities for clientsWrote facility action plans and ensured completionInitiated Youth Advisory Board Show less

Managed the day-to-day operations, supervised the work of managers, supervisors and department heads responsible for ensuring 24-hour service delivery to youth. Conducted regular meetings, scheduled staff, conducted interviews, initiated disciplinary action, conducted training. Conducted investigations regarding complaints and submitted finding to investigators. Interfaced with private and governmental agencies and service providers including the Department of Family… Show more Managed the day-to-day operations, supervised the work of managers, supervisors and department heads responsible for ensuring 24-hour service delivery to youth. Conducted regular meetings, scheduled staff, conducted interviews, initiated disciplinary action, conducted training. Conducted investigations regarding complaints and submitted finding to investigators. Interfaced with private and governmental agencies and service providers including the Department of Family Services, OSHA, Office of the Inspector General and Community Volunteers. Coordinated programs and services with service providers including volunteer services. Chaired Long Term residential weekly treatment team meetings.Conducted regular patrols and inspections of residential units and facility grounds to ensure compliance with policy, procedure and safety regulations. Provided counseling and mediation to staff and youth. Reviewed supervisory reports and incident reports. Drafted reports and corrective action plans for the facility. Reviewed all supervisory reports and incident reports and developed corrective action plans. In addition conducted debriefing training meetings with staff to review incidents and discuss ways to proactively prevent similar incidents in the future. Conducted facility and youth advisory board meetings. Served as 24-hour on call duty officer. Show less

Developed Safety and Security Training Curriculum including lesson plans, Power Point presentations, Mock Safety Drills, Escape Prevention Drills and Emergency Drills. Performed Safety and Security evaluations of Residential Treatment and Detention facilities and provided written reports to the Inspector General on findings and recommendations. Supervised two Inspectors and Office manager.

Developed, revised and formulated policy, directives, and standards for units, facilities, and programs managed or contracted by the department. Reviewed all such documents for correct format and content. Researched current best practice methods, and incorporated data driven best practice protocol in the development of new policies for individual units, divisions, facilities and programs. Researched laws to insure conformity with current Federal & State legal regulations in the… Show more Developed, revised and formulated policy, directives, and standards for units, facilities, and programs managed or contracted by the department. Reviewed all such documents for correct format and content. Researched current best practice methods, and incorporated data driven best practice protocol in the development of new policies for individual units, divisions, facilities and programs. Researched laws to insure conformity with current Federal & State legal regulations in the development of policy and programs. Supervised and reviewed work of professional level staff. Represented the department in meetings with other interest groups in the development of policy, standards and regulations. Assisted in coordinating statewide Facility Advisory Board meetings. Show less

Managed day to day operations of a 144-bed rated capacity male detention center, supervised work of Operations and Support Services managers, supervisors and department heads who oversaw employees assigned to provide day to day services to the youth. Coordinated programs and services with service providers, liaisons, probation, transportation, security and volunteers. Conducted regular patrols and inspections of residential units and non-residential areas to ensure compliance with… Show more Managed day to day operations of a 144-bed rated capacity male detention center, supervised work of Operations and Support Services managers, supervisors and department heads who oversaw employees assigned to provide day to day services to the youth. Coordinated programs and services with service providers, liaisons, probation, transportation, security and volunteers. Conducted regular patrols and inspections of residential units and non-residential areas to ensure compliance with policy, procedure and safety regulations. Conducted regular meetings, scheduled staff, initiated disciplinary actions, conducted interviews, conducted investigations regarding complaints, and conducted training. Provided counseling and mediation to both youth and staff. Reviewed supervisor reports and incident reports. Represented the department in grievance hearings. Drafted reports and all corrective action plans for the facility. Member of the Facility Advisory Board. Show less

Served as Executive Administrator, managed operations which included Floor Managers, Supervisors, Caseworkers, Counselors, Recreation, Purchasing, Dietary, Laundry, Custodial, Medical, and Support Staff. Developed policies and procedures, developed electronic tracking systems, developed programming and implementation, conducted investigations. Managed human resources, monitored and controlled expenditures, assisted with the annual budget, conducted interviews, served as… Show more Served as Executive Administrator, managed operations which included Floor Managers, Supervisors, Caseworkers, Counselors, Recreation, Purchasing, Dietary, Laundry, Custodial, Medical, and Support Staff. Developed policies and procedures, developed electronic tracking systems, developed programming and implementation, conducted investigations. Managed human resources, monitored and controlled expenditures, assisted with the annual budget, conducted interviews, served as disciplinary hearing officer, administered corrective action, conducted training for employees including management, developed lesson plans, training curriculum and power point presentations for training department. Highly proficient computer skills, knowledgeable in legal research, labor laws, collective bargaining, State and ACA Juvenile Detention Standards. Appointed team leader for ACA and NCCHC accreditation. Show less

Supervised Juvenile Counselors (formerly Children's Attendants) Managed day to day operations and residential units. Ensured compliance with policy and procedure, scheduled staff, conducted meetings, initiated disciplinary actions, conducted interviews, conducted investigations regarding complaints, alleged staff misconduct and grievances. Trained new and veteran employees, developed policy and procedure, counseled staff and residents, conducted mediation, conducted daily… Show more Supervised Juvenile Counselors (formerly Children's Attendants) Managed day to day operations and residential units. Ensured compliance with policy and procedure, scheduled staff, conducted meetings, initiated disciplinary actions, conducted interviews, conducted investigations regarding complaints, alleged staff misconduct and grievances. Trained new and veteran employees, developed policy and procedure, counseled staff and residents, conducted mediation, conducted daily patrols and inspections.Trained in Managing Violent and Disruptive Youth, Media and Public Relations.Total Quality Management and served as TQM Council member and Strategic Design Team member. Compiled daily supervisory reports and unusual incident reports. Also served as Team Leader for ACA and NCCHC accreditation. Show less

Social Caseworker, conducted regular counseling, testing and examination of residents, completed admissions, reviewed police and court documents for accuracy and completion, conducted personal searches, completed housing assessments, prepared court reports and resident social profiles. Investigated resident grievances and alleged staff misconduct, documented findings, conducted individual and group counseling sessions, conducted resident disciplinary hearings, served as liaison for… Show more Social Caseworker, conducted regular counseling, testing and examination of residents, completed admissions, reviewed police and court documents for accuracy and completion, conducted personal searches, completed housing assessments, prepared court reports and resident social profiles. Investigated resident grievances and alleged staff misconduct, documented findings, conducted individual and group counseling sessions, conducted resident disciplinary hearings, served as liaison for courts and volunteer services, mediator, conducted family conferencing and identified community based resources for clients returning to the community. Show less