▪ Serve as regional team leader for Business Services Department and oversaw the activities of the center. ▪ Managed employees to ensure compliance with policies/procedures within the center. ▪ Made recommendations in developing and meeting qualitative and quantitative goals. ▪ Conduct monthly Business Services meetings to ensure goals were met.… Show more ▪ Serve as regional team leader for Business Services Department and oversaw the activities of the center. ▪ Managed employees to ensure compliance with policies/procedures within the center. ▪ Made recommendations in developing and meeting qualitative and quantitative goals. ▪ Conduct monthly Business Services meetings to ensure goals were met. ▪ Interpreted written and oral instructions to staff to carry out the program functions such as intake, counseling, training programs, referral, job placement, and all unemployment insurance services. ▪ Perform public relations work to promote the Department’s programs and responded to public inquiries and complaints. ▪ Investigate problems, complaints and issues from customers, community and staff. ▪ Assist employers in posting jobs, filling positions, interviewing and screening applicants. ▪ Build relationships with community partners and schools. ▪ Approve job postings from employers, screen resumes, manage employer accounts for recruiting and hiring. ▪ Facilitate and attend career fairs. ▪ Brainstorm and research hiring trends and strategies to recruit ▪ Facilitated staff training in EKOS, Focus Suites, LMI, and Burning Glass. Assisted staff and employers with Focus Talent, Focus Career, Focus Assist, EKOS, KYNET and KEWES. Show less

▪ Provide daily operational supervision to Equus WIOA staff in the implementation of the Workforce Services project. ▪ Manage employees in accordance with company and contract requirements to ensure compliance with Equus policies and procedures. ▪ Actively manage payroll for three career centers, facilitate staff training and development as well as perform staff needs assessments.… Show more ▪ Provide daily operational supervision to Equus WIOA staff in the implementation of the Workforce Services project. ▪ Manage employees in accordance with company and contract requirements to ensure compliance with Equus policies and procedures. ▪ Actively manage payroll for three career centers, facilitate staff training and development as well as perform staff needs assessments. ▪ Conduct interviews, scoring, hiring and onboarding activities as needed to meet the needs of the business. ▪ Developed and implemented ongoing solutions for various challenges to improve quality of service and business functionality. ▪ Conduct monthly meetings involving all staff, while interpreting and teaching staff the application of regulations and policies. ▪ Ensure consistency and compliance with governing laws and regulations. ▪ Actively investigate, develop, and recommend solutions to inquiries, problems or issues. Show less

▪ Provided direction in planning, organizing, and managing information resources. Acted as liaison between the business/programmatic functions of the agency and the information systems function as they relate to the Employ Kentucky Operating System (EKOS), Focus Career Suite and Kentucky Electronic Workplace for Employment Services (KEWES) program. ▪ Coordinated agency information resource activities to ensure that information and technology requirements were met. ▪ Coordinated and… Show more ▪ Provided direction in planning, organizing, and managing information resources. Acted as liaison between the business/programmatic functions of the agency and the information systems function as they relate to the Employ Kentucky Operating System (EKOS), Focus Career Suite and Kentucky Electronic Workplace for Employment Services (KEWES) program. ▪ Coordinated agency information resource activities to ensure that information and technology requirements were met. ▪ Coordinated and disseminated information to assigned local workforce development areas and central office staff to keep abreast of policies and performance set forth by US Dept. of Labor. Provided technical assistance to assigned local area as needed. ▪ Monitored WIOA and Wagner-Peyser programs to verify programmatic and fiscal compliance per DOL regulations. ▪ Reviewed EKOS and local area files for compliance as well as monitor grants and contracts. Prepared federal fiscal reports based on data from local area compliance visits. ▪ Analyzed alternatives for collection, manipulation, storage, retrieval and dissemination of information. ▪ Compiled and submitted federal reports to US Dept. of Labor. Ensured data dictionaries, records, schedules and system documentation were maintained according to standards and guidelines. ▪ Facilitated formal presentations to agency executives. Advised management of impact of federal and regulatory changes. ▪ Participated in Dept. of Labor and local workforce area performance negotiations. Reviewed local areas drawdown requests to ensure accuracy. Show less

▪ Served as regional team leader for Business Services Department and oversaw the activities of the center. ▪ Managed employees to ensure compliance with policies/procedures within the center. ▪ Made recommendations in developing and meeting qualitative and quantitative goals. ▪ Conducted monthly Business Services meetings to ensure goals were met.… Show more ▪ Served as regional team leader for Business Services Department and oversaw the activities of the center. ▪ Managed employees to ensure compliance with policies/procedures within the center. ▪ Made recommendations in developing and meeting qualitative and quantitative goals. ▪ Conducted monthly Business Services meetings to ensure goals were met. ▪ Interpreted written and oral instructions to staff to carry out the program functions such as intake, counseling, training programs, referral, job placement, and all unemployment insurance services. ▪ Met with unemployment claimants, job seekers, employers and representatives from other state and local agencies. ▪ Performed public relations work to promote the Department’s programs and responded to public inquiries and complaints. ▪ Investigated problems, complaints and issues from customers, community and staff. ▪ Assisted employers in posting jobs, filling positions, interviewing and screening applicants. ▪ Built relationships with community partners and schools. ▪ Approved job postings from employers, screened resumes, managed employer accounts for recruiting and hiring. ▪ Facilitated and attended career fairs. ▪ Brainstorm and research hiring trends and strategies to recruit ▪ Facilitated staff training in EKOS, Focus Suites, LMI, and Burning Glass. Assisted staff and employers with Focus Talent, Focus Career, Focus Assist, EKOS, KYNET and KEWES. Show less