Hello, my name is Monica Couture. I attended college at University of Central Florida Rosen College of Hospitality Management. I studied Hospitality Management. I was a part of an award-winning mentoring program at my college called Peer Outreach Mentoring Program. I took a year off after graduating high school to do AmeriCorps National Civilian Community Corps (NCCC), this is a team-based program that travels around doing community service work for 10 months. While in AmeriCorps National Civilian Community Corps, I was the Assistant Team Leader. I then worked as Children and Family Ministry Assistant where I led an afterschool program during the school year and then week-long summer camps. I also worked at a shoe store, where I got into the customer service industry. When I moved to Orlando for school, I got a job at Universal Orlando Resort for Halloween Horror Nights as a house attendant. Next, I got moved to an attractions attendant position where I got to move up to trainer in 6 months. I was also Team Member of the Month for March 2019. I had the chance to work Grinchmas as an attendant. This let me experience working at shows and focus on guest service. I worked at Cullasaja Country Club as the Resident Director. My daily task include driving a fifteen passenger van, hosting, bar tending and more. I also served as a Junior Manager in the club house by helping take care of members needs and doing table touches. I then worked at Walt Disney Worlds Boardwalk resort as a Hostess in the Club Level Lounge. I made my way back to Universal Orlando Resort as a Team Captain at Hollywood Rip Ride Rockit and now I am currently at Hagrid's Magical Creature Motorbike Adventure. I have also worked on-call for Four Seasons Orlando as a Kids for all Seasons attendant.My past volunteering is at Wildwood Food Pantry distributing food bi-weekly. I also have volunteered for Give Kids the World. The people I volunteer with say that I am a caring upbeat person wanting to serve others. I enjoy my time serving others, from working at the food pantry to provide the extraordinary guest service at my venue. I have been on teams most my life from basketball and softball to working as a team in AmeriCorps NCCC and Universal Orlando Resort. I have gained leadership skills from being an assistant team leader in AmeriCorps NCCC and working as a resident director.