• Provides assistance to assigned attorney, maintain schedule and perform important functions in helping to maintain firm's growth and development• Prepare appropriate disability document for claimants and maintained medical records• Evaluated and schedule hearings and submitted all forms to Social Security and Disability Adjudication• Assists claimants and other visitors by responding to a variety of questions, often providing the claimants with information about their rights to be represented, when additional evidence is necessary, and providing other background information as requested

• Recruited, trained and supervised Customer Service Representatives and care management staff on regulatory documentation, referrals, inpatients hospital authorizations and correspondence• Scan and store all patient insurance documents and medical history records with accuracy and confidentiality• Assigns qualified employees their job assignments and explains their job duties• Designs, develops, and maintains the recruitment process in the organization (including descriptions, recruitment measurement definitions, regular measurement reporting, and taking proper actions to close gaps)• Builds a quality relationship with the internal customers and external recruitment agencies

• Controlled various roles and responsibilities pertaining to document management including but not limited to supplying claimants with applications packets from Freedom Disability and the Social Security Administration• Formulated projects, assessment reports, logs of activities, ensuring employees are qualified and knowledgeable about given tasks.• Implemented changes to management to facilitate work processes and monitoring day-to-day functions of the business• Standardized the team's performance to make sure that the team stays on schedule and meets their performance metrics. Streamlined performance through Aspire tracking system.• Restructured outbound calls system to Social Security to ensure Freedom is Representative of record

• Process daily lock-box batches utilizing scanning software as well as data entry of other department transaction batches. Sort and distribute incoming mail that contains donor gifts and documentation.• Format, keyboard, edit, assemble and proofread correspondence, reports, proposals, briefing booklets and other outgoing materials. Review outgoing material for completeness, accuracy, attachments, dates and signatures• Run reports utilizing the University’s alumni/development information system; take existing information and create various kinds of reports and lists. • Record, process and disseminate gift information as appropriate

• Reviewed clinical records for new patients upon receipt of referral. Complete quantitative administrative review of clinical records at start of care and upon patient discharge.• Served as Liaison between management, service providers, vendors and staff to maintain open lines of communication , and ensure the delivery of quality customer care services• Assisted the Utilization review Department in the close examination and verification of member’ prior medical authorization request submitted by physicians and multidisciplinary group of vendors• Examined incoming documents daily. Established a control procedure for active patient files. Implemented a tracking system to ensure clinical records are current according to company policy and regulatory requirements