First point of contact for custmers seeking technical assistance.Problem determination through remote troubleshootingWalk the customer thtough the problem.solving process and direct unresolved issues to the next level of support personnel.Main tools:- Service Now, Maximo, iTop ticketing systems-Active Directory managements tools-IBM BigFix, TeamViewer-Citrix Receiver-Ibm Verse web mail clud, Outlook Owa and client.

Multinational leader in the all-inclusive holiday sector- Reception and reference point for customers by personalizing the relationship with them;- check-in, check-out (using the PMS and OPERA systems);- organization of arrivals and departures;- management of the telephone standard;- management of reservations and room assignment (systems used PMS and OPERA);- back office and front office;- cash management (payments of reservations on site, closing of customer accounts ..)- customer assistance and problem solving activities;- work in collaboration with the services concerned (transport, maintenance, laundry);- Supervision of compliance with hygiene and safety regulations and the application of standardsqualitative Club Med.