Monica Difalco Email and Phone Number

Create and repair stained glass and woodwork.

Performed for over 19 years at weddings, holiday parties, benefits and local clubs to ensure the patrons enjoyed their time with us.

Major Accounts West - San FranciscoReported to RVP of SalesProvided analysis of performance for entire segment to include 5 Directors and over 400 sales and service repsResponsible for the corporate reporting of Sales, Installs, Revenue, Forecasts, Activity, Opportunities and Budget operationsFacilitated contests and motivational tools to encourage team performanceAdapted to changing needs of RVP on a constant basis with Project Management focus

Enabled nine Senior Global Sales Managers to focus on customer relations and selling by managing the Account Planning System, OneView (a robust sales database) updates including orders, opportunities and contractsStreamlined CPE document procedures by coordinating with customers, account team and specialists to alleviate the man-hours spent compiling, tracking and assuring equipment and maintenance orders are processed in a timely mannerResponsible for special projects as needed.

Provided field customer service to large business customers by assuring contractual rates and services were billed properly and in accordance to their agreementQuickly resolved and corrected issues when new services did not complyWon back confidence and multi-million dollars in new business of formerly disgruntled customers. Service Operations - AR Focus Group - Walnut CreekResponsible for a $14M (63%) reduction of 60+ receivables through the strategic focus and processing of collections, credits and settlements of Commercial customers in the Pacific Northwest RegionReported to the Director of Sales Operations as part of a new business unit charged with increasing capital availability through receivables. Enabled Sales and Service Teams to increase customer satisfaction and dispute resolution of billing issuesEffectively strategized the shift of focus to significantly exceed performance requirements on a consistent basis.

SF Branch - San FranciscoReported to Sales Manager and RVP of Brooks Fiber CommunicationsEnsured the professional operations of the San Francisco BranchCoordinated all support needs including hiring and managing additional administrative employeesRelocated to San Mateo and San Jose offices as needed to secure the sales support needed to continue the increased revenues for this facilities-based company through IPO of this local and long distance competitor

California Sales - ConcordCreated extensive loan document packages required to purchase commercial and residential real estate.

California Sales - ConcordIn charge of loan sales to existing customer base and secured new businessResponsible for East Bay territory from San Ramon to Fremont. Passed California State Real Estate examination within 1 month of studying the laws and requirements. Ensured Underwriter would have ease of approval through pre-qualifying sales.Clients were Brokers and Agents securing financial lenders for their real estate customers.

Technical and Executive Recruitment - San FranciscoCreated and maintained the office systems required to ensure professional environment for entire staff.Reported to the President. Responsible for establishing and maintaining LAN, PBX, database and accounting systems.Provided full-charge bookkeeping and significantly reduced cost of CPA servicesMaintained financial reporting, payroll, inventory, HR law requirementsAnalyzed and prepared profit and loss statementsSole person responsible for AP and AR.

Managed a large team to process lockbox deposits daily, incoming and outgoing mail, utilized a large Pitney Bowes machine to scan and drop the correct documents to customers based on the scanned zipcode for which enclosures would be included. Our team scanned all incoming annuties forms into a WANG system so the investment and customer service departments could process the documents in one of the first "paperless" methods created.