• Led the requirements gathering and functional specification documentation for an app development project, ensuring clear communication between business and technical teams.• Collaborated with developers to ensure business needs were effectively translated into technical deliverables, ensuring alignment with the architecture of the project.• Writing and maintaining detailed functional specifications, user stories, and process documentation to ensure accuracy and clarity in the app’s… Show more • Led the requirements gathering and functional specification documentation for an app development project, ensuring clear communication between business and technical teams.• Collaborated with developers to ensure business needs were effectively translated into technical deliverables, ensuring alignment with the architecture of the project.• Writing and maintaining detailed functional specifications, user stories, and process documentation to ensure accuracy and clarity in the app’s development and deployment phases. Show less

• Played a pivotal role in restoring customer trust after a team error, demonstrating accountability through proactive communication and solutions.• Led an initiative to analyze existing processes, design and implement improvements, resulting in enhanced operational efficiency and reduced onboarding time for new staff.• Owned system analysis, functional requirements gathering, and solution design processes to ensure comprehensive and effective project outcomes.• Developed data… Show more • Played a pivotal role in restoring customer trust after a team error, demonstrating accountability through proactive communication and solutions.• Led an initiative to analyze existing processes, design and implement improvements, resulting in enhanced operational efficiency and reduced onboarding time for new staff.• Owned system analysis, functional requirements gathering, and solution design processes to ensure comprehensive and effective project outcomes.• Developed data visualizations using Power BI and Excel to support decision-making for internal teams and clients.• Utilized Shopify and Squarespace to design features tailored to client needs, applying UX design knowledge to enhance user experience and functionality. Show less

- Provided technical support for interpreting tools and general office systems, ensuring efficient workflow.- Maintained network connectivity and resolved connectivity issues related to remote interpreting platforms and video conferencing.- Installed, configured, and troubleshooted hardware, including audio-visual equipment used for interpreting sessions.- Managed software updates and data backups for translated documents and sensitive information.- Trained staff on the use of… Show more - Provided technical support for interpreting tools and general office systems, ensuring efficient workflow.- Maintained network connectivity and resolved connectivity issues related to remote interpreting platforms and video conferencing.- Installed, configured, and troubleshooted hardware, including audio-visual equipment used for interpreting sessions.- Managed software updates and data backups for translated documents and sensitive information.- Trained staff on the use of specialized translation tools and provided technical assistance during live interpretation events.- Ensured timely troubleshooting and support, reducing system downtime and enhancing overall team productivity. Show less

• Independently led a FinOps initiative, expertly analyzing complex and ambiguous problem statements to uncover cost-saving opportunities, achieving substantial reductions in cloud billing and enhancing overall financial efficiency.• Established strong relationships with multiple stakeholders and led negotiations on cloud resource allocation, effectively supporting the core tech unit in advancing critical feature development.• Effectively navigated high-pressure incidents, collaborating… Show more • Independently led a FinOps initiative, expertly analyzing complex and ambiguous problem statements to uncover cost-saving opportunities, achieving substantial reductions in cloud billing and enhancing overall financial efficiency.• Established strong relationships with multiple stakeholders and led negotiations on cloud resource allocation, effectively supporting the core tech unit in advancing critical feature development.• Effectively navigated high-pressure incidents, collaborating with diverse stakeholders to bring alignment amidst competing priorities, ensuring clear communication, transparency, and delivery of actionable insights.• Creatively designed new product features based on UX Design principles, creating prototypes and drafting user requirements documentation and functional specifications for product iterations. Show less

As the founder of my tutoring institution, which offered courses in Math, Physics, Chemistry, and English, I was directly responsible for teaching Math and Chemistry. I designed and delivered customized lesson plans to engage students and meet their academic needs. My focus was on fostering a deep understanding of concepts, improving problem-solving skills, and boosting students' confidence in these subjects. Alongside teaching, I managed various aspects of the institution, such as curriculum… Show more As the founder of my tutoring institution, which offered courses in Math, Physics, Chemistry, and English, I was directly responsible for teaching Math and Chemistry. I designed and delivered customized lesson plans to engage students and meet their academic needs. My focus was on fostering a deep understanding of concepts, improving problem-solving skills, and boosting students' confidence in these subjects. Alongside teaching, I managed various aspects of the institution, such as curriculum development, student progress tracking, and ensuring the quality of educational support. This role enhanced my leadership, instructional, and organizational abilities while creating a positive impact on students' academic journeys. Show less

During my medical laboratory internship at a hospital, I gained hands-on experience working in a clinical setting, which involved collaborating with healthcare professionals to support patient diagnostics and treatment. I was responsible for collecting, processing, and analyzing various biological samples, ensuring accuracy and adherence to strict laboratory protocols. My role required keen attention to detail, precision in handling lab equipment, and adherence to safety and hygiene standards… Show more During my medical laboratory internship at a hospital, I gained hands-on experience working in a clinical setting, which involved collaborating with healthcare professionals to support patient diagnostics and treatment. I was responsible for collecting, processing, and analyzing various biological samples, ensuring accuracy and adherence to strict laboratory protocols. My role required keen attention to detail, precision in handling lab equipment, and adherence to safety and hygiene standards. I also assisted in maintaining laboratory records, managing data entry, and reporting results to senior medical staff. This experience enhanced my analytical skills, reinforced my knowledge of laboratory procedures, and deepened my understanding of the importance of teamwork and effective communication in a healthcare environment. Show less