Monica Dou Email & Phone Number

Glen Waverley, VIC, AU

Melbourne, Victoria, Australia

• Led the requirements gathering and functional specification documentation for an app development project, ensuring clear communication between business and technical teams.
• Collaborated with developers to ensure business needs were effectively translated into technical deliverables, ensuring alignment with the architecture of the project.
• Writing and maintaining detailed functional specifications, user stories, and process documentation to ensure accuracy and clarity in the app’s… Show more
• Writing and maintaining detailed functional specifications, user stories, and process documentation to ensure accuracy and clarity in the app’s development and deployment phases. Show less

Melbourne, Victoria, Australia

• Played a pivotal role in restoring customer trust after a team error, demonstrating accountability through proactive communication and solutions.
• Led an initiative to analyze existing processes, design and implement improvements, resulting in enhanced operational efficiency and reduced onboarding time for new staff.
• Owned system analysis, functional requirements gathering, and solution design processes to ensure comprehensive and effective project outcomes.
• Developed data… Show more
• Developed data visualizations using Power BI and Excel to support decision-making for internal teams and clients.
• Utilized Shopify and Squarespace to design features tailored to client needs, applying UX design knowledge to enhance user experience and functionality. Show less

Docklands, Victoria, Australia

- Provided technical support for interpreting tools and general office systems, ensuring efficient workflow.- Maintained network connectivity and resolved connectivity issues related to remote interpreting platforms and video conferencing.- Installed, configured, and troubleshooted hardware, including audio-visual equipment used for interpreting sessions..

Beijing, China

• Independently led a FinOps initiative, expertly analyzing complex and ambiguous problem statements to uncover cost-saving opportunities, achieving substantial reductions in cloud billing and enhancing overall financial.
• Established strong relationships with multiple stakeholders and led negotiations on cloud resource allocation, effectively supporting the core tech unit in advancing critical feature development.
• Effectively navigated high-pressure incidents, collaborating… Show more
• Effectively navigated high-pressure incidents, collaborating with diverse stakeholders to bring alignment amidst competing priorities, ensuring clear communication, transparency, and delivery of actionable insights.
• Creatively designed new product features based on UX Design principles, creating prototypes and drafting user requirements documentation and functional specifications for product iterations. Show less

Baoding, Hebei, China

As the founder of my tutoring institution, which offered courses in Math, Physics, Chemistry, and English, I was directly responsible for teaching Math and Chemistry. I designed and delivered customized lesson plans to engage students and meet their academic needs. My focus was on fostering a deep understanding of concepts, improving problem-solving.

Shanxi, China

During my medical laboratory internship at a hospital, I gained hands-on experience working in a clinical setting, which involved collaborating with healthcare professionals to support patient diagnostics and treatment. I was responsible for collecting, processing, and analyzing various biological samples, ensuring accuracy and adherence to strict.

Master'S Degree, Business Information System

Activities and Societies: Participated in the Women in IT Peer Mentoring Program as a mentee. University projects: - Final Semester.

Professional Pathway, Professional Pathway

Bachelor Of Medical Laboratory Technology

Activities and Societies: Student Association of the Faculty of Medical Laboratory