Monica Edmonds-Wilson

Monica Edmonds-Wilson Email and Phone Number

Orchestration Manager at Verizon @ Verizon
basking ridge, new jersey, united states
Monica Edmonds-Wilson's Location
Newark, New Jersey, United States, United States
Monica Edmonds-Wilson's Contact Details
About Monica Edmonds-Wilson

Knowledgeable, driven, successful, and focus account manager in the wireless telecommunications industry. Manage relationships with internal and external partners at various levels within organizations to influence sales behaviors. Adaptive to the constantly changing environment of aggressive pricing strategies, and new mobile products. Generate tailored solutions for customers’ increased data usage and mobile broadband needs. Facilitate innovative trainings on industry trends and products for external audiences. A brand ambassador in national retailers.Initiate and enhance tasks to increase efficiency in sales teams utilizing multiple forms of technology. Organize projects for policies and procedures to help fellow co-workers more productive and successful. Analyze business and sales trends for interpretation by internal and external partners to increase sales and brand knowledge. Create and negotiate marketing initiatives to increase profit margins and brand presence. Succeed on key initiatives to obtain year over year growth.

Monica Edmonds-Wilson's Current Company Details
Verizon

Verizon

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Orchestration Manager at Verizon
basking ridge, new jersey, united states
Website:
verizon.com
Employees:
151940
Monica Edmonds-Wilson Work Experience Details
  • Verizon
    Channel Program Manager
    Verizon Apr 2022 - Present
    New Jersey, United States
  • Verizon
    Sales Operations Manager
    Verizon Dec 2020 - Apr 2022
    Basking Ridge, New Jersey, United States
  • Verizon
    Client Partner
    Verizon Feb 2019 - Dec 2020
    Basking Ridge
    Responsible for assisting with the sales training, customer support and ultimately performance metrics of National Retailers who sell Verizon Wireless. Maintain open communication with Retailers managers and employees. Maintain customer support for the retailers. Report out on performance of the assigned retailers. Train and develop retailer's staff on Verizon products and services. Meet performance targets and expectations set forth by Verizon.
  • Verizon Wireless
    Senior Analyst
    Verizon Wireless Jun 2017 - Feb 2019
    Basking Ridge, New Jersey
  • Verizon
    Account Manager, Indirect National Retail
    Verizon Nov 2010 - Jun 2017
    New York Metro
  • Verizon
    Assistant Manager
    Verizon Jun 2010 - Nov 2010
    Paramus, New Jersey
    Led retail store team by resolving customer issues and assisting with customer transactions. Inspired team with training and coaching to deliver an exceptional customer experience. Managed customer flow & store traffic. Identified any selling skill gaps, then created and implementeddevelopment plans to help the team meet and exceed sales metrics & quota assignments. Completed store opening & closing activities.
  • Verizon
    Operations Supervisor
    Verizon Sep 2008 - Nov 2010
    Paramus
    Led retail customer service and technical service teams. Ran store operations by analyzing staffing needs, reporting financial and sales data, managing cash, and meeting compliance. Opened trouble tickets with Facilities/Network/IT as needed to ensure store up-time & functionality.Managed inventory by monitoring the restocking of shelves with product. Maintained device security & managed cleanliness of the store. Managed store merchandising & planogram compliance in accordance with company expectations.
  • Verizon Wireless
    Customer Service Representative, Retail
    Verizon Wireless Sep 2007 - Sep 2008
    Bridgewater, New Jersey
    Assisted customers in Verizon retail store location by reviewing accounts, resolving complex and non-routine customer concerns. Provided technical assistance. Efficiently utilized tools and resources to make effective recommendations to customers. Reviewed daily sales data and maintained cash for compliance. Maintained inventory by restocking of shelves with product. Assisted with device security, cleanliness of the store, and merchandising.
  • Verizon Wireless
    Business Sales Representative
    Verizon Wireless Apr 2005 - Sep 2007
    Woodbridge, New Jersey
    Generated leads, prospected new business, and created new service opportunities with the existing major national business accounts customer base. Identified customer needs and utilized solution-based selling techniques to fully demonstrate the value of Verizon Wireless products and services. Recommended wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories. Negotiated and closed deals. Provided pre-sale and post-sale support. Assisted with seminars, trades shows, customer on-sites and attends when required.
  • Verizon Wireless
    Sales Supervisor
    Verizon Wireless Aug 2004 - Apr 2005
    Union, New Jersey
    Led kiosk team in housed within a national retail partner to drive sales with enthusiasm about the latest innovative technology and your top-notch customer service. Listened to customer needs and found the right solution. Excited customers about new solutions. Identified customer needs and proposing the best options and features along with benefits.Helped them choose what to buy and closed the sale. Showed customers how to use their new devices and services.Built customer relationships to earn their trust and long term loyalty.
  • Enterprise Rent-A-Car
    Area Accountant
    Enterprise Rent-A-Car Sep 2003 - Aug 2004
    Cranford, New Jersey
    Responsible financial statement preparation, accounts payable, accounts receivable, bank reconciliation, tax compliance, audit, Balance Sheet account reconciliations and various Performance reporting analysis.Worked closely with rental branches, marketing, human resources, and procurement to help them run an effective operation.Assisted department managers with analysis and trend reporting.Involved with Accounts Payable and Accounts Receivable functions.
  • Enterprise Rent-A-Car
    Management Trainee
    Enterprise Rent-A-Car Nov 2002 - Sep 2003
    Newark, New Jersey
    Delivered superior customer service in the Newark, New Jersey locations including Newark Airport and Newark Penn Station.Effectively communicated with customers, vendors and co-workers. Performed proper sales techniques and problem-solving skills. Responsible for development of new business and maintaining current relationships. Reviewed cost control, profit and lost statement.

Monica Edmonds-Wilson Skills

Customer Service Sales Management Leadership Sales Operations Sales Management Account Management Customer Satisfaction Data Analysis Sales Presentations Training Merchandising

Monica Edmonds-Wilson Education Details

Frequently Asked Questions about Monica Edmonds-Wilson

What company does Monica Edmonds-Wilson work for?

Monica Edmonds-Wilson works for Verizon

What is Monica Edmonds-Wilson's role at the current company?

Monica Edmonds-Wilson's current role is Orchestration Manager at Verizon.

What is Monica Edmonds-Wilson's email address?

Monica Edmonds-Wilson's email address is ed****@****ail.com

What schools did Monica Edmonds-Wilson attend?

Monica Edmonds-Wilson attended University Of Maryland Global Campus, Hampton University.

What skills is Monica Edmonds-Wilson known for?

Monica Edmonds-Wilson has skills like Customer Service, Sales, Management, Leadership, Sales Operations, Sales Management, Account Management, Customer Satisfaction, Data Analysis, Sales Presentations, Training, Merchandising.

Who are Monica Edmonds-Wilson's colleagues?

Monica Edmonds-Wilson's colleagues are Patrick Pozaro, Jeffrey Chisholm, Tm Ar, Warren Gordon, Brett Quester, Marissa Ardner, Harsha Reddy.

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