Monica Ge Email & Phone Number

Melbourne, Victoria, Australia

Guangzhou, Guangdong, China

-Led the design and development of a Loan Product that attracted over 400,000 active users within the first six months of launch, resulting in a 62.7% increase in revenue for the company -Collaborated with product managers, UX/UI designers, and developers to define product features and launched two large updates within a month, and highly praised by CEO for strong team work spirits -Analysed user behavior and feedback to identify areas for improvement and inform product roadmap, leading to… Show more -Led the design and development of a Loan Product that attracted over 400,000 active users within the first six months of launch, resulting in a 62.7% increase in revenue for the company -Collaborated with product managers, UX/UI designers, and developers to define product features and launched two large updates within a month, and highly praised by CEO for strong team work spirits -Analysed user behavior and feedback to identify areas for improvement and inform product roadmap, leading to new features and enhancements using Agile principles that increased user retention and engagement by 27.8% -Launched the user benefit program and referral program to drive more loan disbursement and user engagement, resulting in a 32.7% increase in user conversion, successfully disbursed a loan of AU$2.12 million to the borrowers -Conducted customer service training sessions in a timely manner for new product and feature launches, resulting in improved resolution of customer issues, enhancing customer’s satisfaction rate by >20% -Utilized various analytical tools and techniques to prepare accurate financial models and projections, providing detailed financial analysis of Loan models, revenue forecasts, and business insights, achieved revenue target in 2022 -Headhunted for this role by the former CFO of OPPO for my expertise in product management skills, recognised for my proven track record in Xiao Mi Indonesian Loan Project Show less

Brisbane, Queensland, Australia

-Carried out extensive market research and user analysis to identify customer needs and preferences, and developed features that met those needs while also differentiating our product from competitors -Monitored user feedback to continuously improve the product and ensure that it met user needs and expectations

Brisbane, Queensland, Australia

-Successfully upsold products by promoting the latest product and sales information-Took on higher responsibilities such as promoting business concepts to potential clients and signing contracts with them, successfully transiting leads into long-term contracts-Consulted with supply partners and clients on successful marketing strategies to increase their sales in our store-Resolved customer complaints and negotiated solutions, consistently achieving the goal of 0 complaints per… Show more -Successfully upsold products by promoting the latest product and sales information-Took on higher responsibilities such as promoting business concepts to potential clients and signing contracts with them, successfully transiting leads into long-term contracts-Consulted with supply partners and clients on successful marketing strategies to increase their sales in our store-Resolved customer complaints and negotiated solutions, consistently achieving the goal of 0 complaints per month for the entire period-Ensured that new clients grow into loyal customers in niche markets by implementing an entrepreneurial engaging program that increased clients’ awareness of marketing strategies Show less

Beijing, China

-Worked within the Finance, Law, Purchasing and Administration Department at DiDi, a global ride-sharing company with 30 million drivers and 550 million users-Reviewed and checked financial statements and reports, outputting optimised versions for senior executive teams-Learned crisis management and adaptability skills when DiDi went through a major safety crisis and dealt with financial issues within the Hitchhiking department.-Negotiated with business partners of other departments… Show more -Worked within the Finance, Law, Purchasing and Administration Department at DiDi, a global ride-sharing company with 30 million drivers and 550 million users-Reviewed and checked financial statements and reports, outputting optimised versions for senior executive teams-Learned crisis management and adaptability skills when DiDi went through a major safety crisis and dealt with financial issues within the Hitchhiking department.-Negotiated with business partners of other departments to balance the monthly, quarterly and yearly financial budgets and formed the periodic financial statements.-Uploaded financial reports onto the ERP system to synchronize with other departments by inputting, querying and matching records in the system-Worked with the Department of Safety by drafting the regulations for driver authorization to improve drivers’ safety-Planned, supervised and coordinated with the Shenzhen Public Transportation Bureau (SPTB) to organise the Driver Safety Communication Conference between SPTB and DiDi-Summarised and prepared reports on key safety findings from the conference for numerous departments at DiDi-Worked in the Hitchhiking department to provide weekly and monthly financial reports for different projects Show less

Beijing, China

-Worked within the Finance Department at Xiaomi, the 4th most valuable technology start-up company in the world-Assisted the app flow design and collaborated with team members to form the app highlighting report which forms the base of the app launch-Conducted the user interface analysis of Project Mi Loan for India and Indonesia department, including liaising with customer groups and clients to ensure the new app launching process is on track-Designed the app logical model by… Show more -Worked within the Finance Department at Xiaomi, the 4th most valuable technology start-up company in the world-Assisted the app flow design and collaborated with team members to form the app highlighting report which forms the base of the app launch-Conducted the user interface analysis of Project Mi Loan for India and Indonesia department, including liaising with customer groups and clients to ensure the new app launching process is on track-Designed the app logical model by drawing the prototype which showed the preliminary steps of how users interact with the app-Collaborated with Xiaomi Finance Indonesia Team, setting up the timeline and highlighting the key procedures of developing the app in the framework Show less

Bachelor'S Degree, Accounting And Accounting Technologies

Master'S Degree, Information System