- 2 Go-Live Implementations (April 2018, October 2018)- Built, optimized, and supported Therapy, Treatment, and Supportive Care Plans, as well as Infusion order sets- Designed and optimized oncology clinic, infusion center, and outpatient provider workflows to allow multi-disciplinary consultations and treatment for patient-centered care- Created custom Dashboard and Oncology Reports

- 1 Go-Live Implementation for all outpatient clinics (April 2017)- Built, managed, and implemented outpatient workflows and clinical tools (documenting, ordering, resulting, and charging) for 7 specialties and 4 procedural labs: Cardiology, Cardiothoracic Surgery, Pulmonology/ Critical Care, Neurosurgery, Sleep Center, Trauma, Transplant Surgery, Pulmonary Lab, EKG Lab, Intra-Cardiac Device/Pacemaker Check, and Sleep Lab- Coordinated meetings with end users (physicians, clinicians, operations, business, and corporate) for subject matter expert on clinical and stakeholder advice, review, and validations- Created BPA Decision Support alerts for providers and clinicians to order specific tests, depending on logic that evaluate specific criterias within the patient chart- Designed and implemented organization’s Medicare (ABN) form- Well versed in Patient Confidentiality, HIPAA, Joint Commission, Healthcare Compliance- Mapped each result component interface ID to procedure records for pulmonary function orders, Electrocardiology, ICD/Pacemakers, Sleep studies. - Created custom logic configurations to route orders and charges to mapped destinations - Coordinated and tested interfaces, HL7 messages being transmitted/received, and maintained interface error work queue - Created custom flowsheets for Pulmonary Function Lab to replace paper worksheets- Created custom notes with smartlinks or smartphrases that pull in data from the patient’s chart to quickly populate and complete note documentation- Nuance Dragon medical dictation device integration for physician dictations - Created custom Reading Physician study reports for resulting- Completed functional, application, integration, and regression testing - Data migration lead between POC, TST, MST, SUP, UAT, and PRD environments for team- Created gap-analysis Visio diagrams for current vs. future state workflow processes- Created training materials

- Workflow and Training Specialist for 7 outpatient clinics, consisting specialties such as: Family Medicine, Internal Medicine, Obstetrics and Gynecology (OBGYN), Gastroenterology, General Surgery, Pediatics, and more- Established, implemented, and improved provider and clinician workflow, to increase efficiency and improve patient satisfaction scores.- Supported Nuance Dragon medical dictation device and Allscripts Health Solutions Application- Developed and validated test scripts for Allscripts software, and participating in PIRC, Smoke, Automated Load, Unit, Regression, and integration testing - Lead User Acceptance Testing (UAT) by coordinating with management to set up specific times and dates of the week on-site, which would allow end users (physicians, nurses, and staff) to run through realistic test scenarios for true build and fix patches validation- Participated in change management process by tracking, testing, documenting, and communicating system or workflow changes to the end users- Provided application system assistance through on site rounding, department e-mail and phones, as well as using remote tools to assist end users more efficiently to educate or provide technical details to IT team to troubleshoot- Developed instructional materials, guides, and online interactive tutorialsIndependently lead and facilitated instructional sessions through webinars, classroom environments, and 1:1 sessions for all levels of employees (corporate leadership, management, physicians, clinicians, and support staff)Achievements:Scripps Employee 100 Program (2014); A program where 100 nominated and selected, front line staff meet regularly with Scripps CEO, Chris Van Gorder, address rumors or difficulties within the workplace, to share innovative ideas, learn about the company, and establish mentorships.

- Scheduled appointments and procedures for a busy, fast-paced Urology clinic.- Submitted authorizations for urological supplies, referrals, and surgical procedures.- Organized, maintained, and delivered incoming and outgoing mail, faxes, and paperwork for disability while maintaining HIPAA confidentiality.- Acted as a liaison between the patients, vendors, nurses, and providers.- Ordered supplies for surgical speciality departments (Urology, Head & Neck, General Surgery) at Torrey Pines.- "Business Writing" workshop- "Charting the Course for Excellence All Around You" workshop- "Career Development" workshop