Monica Hyder Email and Phone Number

I bring extensive experience in community outreach, B2B relations, communications, and training, with a strong focus on achieving results. I have a proven track record in driving revenue growth, enhancing customer satisfaction, and leading teams. My proficiency extends to leveraging digital tools like Zoom for effective training and communications, as well as utilizing Microsoft skills for data tracking and record management through CRM systems. My positive and open-minded approach has consistently contributed to member engagement and overall satisfaction. I take pride in delivering high-energy, motivational experiences, reinforcing concepts, and fostering increased member engagement.

Proficient in organizing systems, coordinating events, managing social media, designing newsletters and flyers, and optimizing schedules. Demonstrated leadership in team management, budget oversight, and effective communication. Cultivated a vibrant and harmonious community atmosphere through positive energy and consistent efforts

I effectively managed multiple locations, leading teams to ensure seamless operations. Leveraging my strong knowledge and communication skills, I facilitated Zoom meetings to foster alignment, drive growth, and managed accounts and records in CRM systems. I implemented performance-enhancing measures through weekly meetings, comprehensive training, check-ins, and audits, instilling accountability, and efficient time management. Goal-setting strategies promoted growth and future planning for teams. Collaborative networking efforts led to the company's expansion, establishing a second location for increased community outreach. Additionally, I played a pivotal role in crafting our brand identity, creating a mission-aligned logo that reflects our commitment to quality and excellence.

Coordinated and managed an average of 5-7 activities a day to ensure residents had the opportunity for engagement which dropped the number of complaints by 85%. Handled major events and fundraisers such as a fall festival involving 20+ vendors, all company departments, and multiple activities for residents, employees, and families within the required budget constraints. Brought a variety of new activities which consisted of but was not limited to painting and cooking classes, theater productions, live interactive games like Jeopardy and Family Feud created in MS PowerPoint, fitness activities like water aerobics, and yoga. Worked with the Marketing Department to close sales for new members of the community. Managed employees for all activities and trained them on proper engagement and activity execution to improve the quality of life and well-being for all residents no matter the health limitations.

Designed the proposal of the monthly newsletter with an organized layout that can be transferred easily through each month; so the residential community can have organized events and spread monthly information. My design was developed in Adobe InDesign with neutral colors creating a compatible piece with the residential communities’ logo and separating each section for easy and visible reading.

Received and relayed messages concerning appointments and complaints. Washed and rinsed hair along with cleaning up before and after clients.

Managed transactions with positive customer service skills and speedy service to create a memorable experience.