Monica Hom Email & Phone Number

California, United States

Adapt effective teaching methods and instructional materials to meet students’ varying needs and learning styles, focused on building resilience, discipline, well being, presence and calm.• Conduct small group classroom instruction and individual coaching based on students’ diverse needs and interests to ensure learning at their full potential.• Collaborate with other professionals to identify issues and develop practical resolution strategies to meet individual students’ needs and interests.

Performance driven problem solver who quickly transitions between macro and micro views to ensure effective, targeted delivery.• Transform websites into powerful, impactful, marketing platforms for 30+ B2B clients• Educate clients on the navigability and usability of their website.• Develop and train staff and volunteers.

San Francisco, Ca, Us

Provided top-notch customer service to a rapidly growing customer base while maintaining a friendly and personal rapport with users.• Facilitated meetings with Finance to enable continuous improvement and quality across teams.• Successfully reduced the number of customer-related issues by 85% in 3 months.

Mountain View, Ca, Us

Led global product teams that support Google forums with 1.2M+ active users• Assessed consumer bugs and enhancement requests and prioritized escalations• Reviewed product support team responses for technical and troubleshooting accuracy• Maintained a calm, professional demeanor when faced with high demand, high volume workloads• Developed documentation for common processes for support• Synced regularly with product teams to communicate issues and identified areas of improvements• Collaborated cross functionally with Googlers to support launch planning activities• Assisted in process refinement to improve customer support

Mountain View, Ca, Us

Led the Consumer Operations Gmail and Calendar product teams and trained new team hires on quality of support• Provided thorough support and problem resolution for 1.2M+ active global consumers• Troubleshoot OS, browser, hardware, and app issues• Developed and maintained expertise in Google Calendar and Gmail• Researched issues to resolve complaints and answer inquiries• Referred difficult issues to Community Managers while maintaining positive rapport with consumers

San Francisco, Ca, Us

Supervised accounting staff and trained 50+ employees on use of the ERP Software.• First in firm history to implement a seamless digital billing process by further growing data quality, accessibility, and usability• Collaborated with management, staff, and high profile clients to ensure billing guidelines were met• Analyzed costs and expense savings alternatives for the firm

San Francisco, Ca, Us

• Responsible for GSA accounts and B2B sales• Developed and implemented strategic objectives to ensure achievement of sales goals and a high level of client satisfaction• Cultivated excellent relationships with clients, maintaining communication and facilitating solutions to address concerns

San Francisco, Ca, Us

Supervised 8+ employees performing accounting, reporting, and administrative responsibilities and handled Human Resources issues. ACCOUNTING SUPERVISOR• Reduced time and costs and increased efficiency by introducing new accounting procedures• Reviewed month-end balance sheet, analyzed accounting reports, reconciled bank accounts, audited general ledger accounts and reconciled any variancesHUMAN RESOURCES• Processed payroll, handled personnel files, employee benefits, and retirement plans• Conducted new employee orientation to foster positive attitude toward company objectives• Advised managers on company policy matters and recommend needed changes• Planned and coordinated company events

Bachelor Of Science (B.S.), Business Administration And Management, General

Master Of Business Administration (M.B.A.), Marketing