• Managing the support of all users from a systems and operations perspective. Duties within the organization include iSeries administration, Citrix administration, developing innovative solutions using new technologies to streamline business processes and implementing those solutions.• Analyzing Business Activates throw Creating Queries and Logics to provide the necessary reports • Create Queries to provide the Requested Report do all departments within the Company, Customers and… Show more • Managing the support of all users from a systems and operations perspective. Duties within the organization include iSeries administration, Citrix administration, developing innovative solutions using new technologies to streamline business processes and implementing those solutions.• Analyzing Business Activates throw Creating Queries and Logics to provide the necessary reports • Create Queries to provide the Requested Report do all departments within the Company, Customers and Suppliers • Manage the administration, security, troubleshooting and tuning of SQL databases• Develop and support Business System Software and applications including VB Coding, SQL Queries and logics to provide the required reports and the writing and set up for the Systems procedures• Develop and support Peaksaver PLUS Program System, Softwares and all related applications.• Design and Create User Menus as per the Business needs. • Write CL Programs to run Quires and send reports to Managers and Employees. As well as assigning a robot job to run the Programs at the requested dates.• Provide System Maintenance , Application errors Investigations , Documenting work orders using Track-It System/Software.• CL programming to automate specific business processes• Provide reporting for executive management and business partners as per business requirements utilizing WebFOCUS and Query400 • Web and graphic Designs as well as Web based applications and solutions (Web Portal) Design and development.• Report directly to the Divisional operations manager• Investigate application issues and manage resolutions as submitted to application development department• Address business related issues in a timely and organized manner• Database Administrator – Operations Show less

Work collaboratively with service desk team members to ensure appropriate resource assignment, utilization, escalation, and dispatch of team members• Develop configuration and implementation plans • Work with project teams to gather and document business and technical requirements • Assist technical project team with application rollouts, data conversions, migrations and upgrades • Assist in identifying and documenting system problems, innovations and recommend resolutions to… Show more Work collaboratively with service desk team members to ensure appropriate resource assignment, utilization, escalation, and dispatch of team members• Develop configuration and implementation plans • Work with project teams to gather and document business and technical requirements • Assist technical project team with application rollouts, data conversions, migrations and upgrades • Assist in identifying and documenting system problems, innovations and recommend resolutions to issues • Assist in resolving complex problems related to interfaces and connectivity of database management systems, and various other applications • Assist in the creation and maintenance of technical documentation and operational procedures and guidelines • Act as a Technical Support escalation point for Client Services, working with internal development and design teams • Contribute to the facilitation of both custom functionality design and software product configuration design activities • Develop complete, unambiguous and accurate Configuration requirement design documents • Provide consultancy to users in local offices regarding presentations, printing options, wireless options, remote access options, Blackberry and iPhones or any other software package or hardware devises that may require special assistance• Perform detailed server upgrades and maintenance• Support Company Services in Web Service (Sites and applications), Database Hosting, Mail and DNS Hosting, Video security surveillance - IP Camera, Accounting software, VOIP, GPS Tracking, Backup solutions, Web radio/TV broadcasting, Google apps setup, Network and System Deployment and Project Planning and Consultation.• Provide onsite training for Software and applications, PC, Laptops, server work • Participate in team meetings on a regular basis to communicate challenges faced, discuss key Service Delivery initiatives, and be aware of updates on the team’s efficiency, effectiveness and service levels Show less

Team Leader for 2nd level IPass\VPN technical support for incoming internal and external customers calls • Provide a trainings and guides documentations for the level 1 engineers for the stander software and network connectivity • Provide Support and training for over 150 stander software such as Lotus Notes and Dominos, SAP, AS400, Main Frame, Unix, Windows, MS office, software\application for the Coca Cola Company business needs• Perform direct technical support for internal users… Show more Team Leader for 2nd level IPass\VPN technical support for incoming internal and external customers calls • Provide a trainings and guides documentations for the level 1 engineers for the stander software and network connectivity • Provide Support and training for over 150 stander software such as Lotus Notes and Dominos, SAP, AS400, Main Frame, Unix, Windows, MS office, software\application for the Coca Cola Company business needs• Perform direct technical support for internal users (Installation, relocation, and removal of workstations, Laptops docking stations and Local\Network printers• Troubleshot and closed up to 60 cases a day• Troubleshot connectivity issues as a level 2 iPass\VPN Networks Subject Matter Expert• Managed company support projects for any new software/application by troubleshooting over 1500 cases in very short period of time and providing users with documentations and notification emails • Provide Software and Application Support Remotely by accessing over 20000 computers remotely using the IP address In North America, Europe ,Asia and Africa . Show less

• Providing Second level support to resolve problems on internal and customer systems and escalating problems to Level 3 techs • Working with the Level 3 NOC techs to perform customer and internal installations including server racking, network setup and application configuring• Support of our product lines including: Backup, Security, Operating Systems, Applications, Web Analytics, Network and Mail• Working with engineering & support staff on system O/S and application installation… Show more • Providing Second level support to resolve problems on internal and customer systems and escalating problems to Level 3 techs • Working with the Level 3 NOC techs to perform customer and internal installations including server racking, network setup and application configuring• Support of our product lines including: Backup, Security, Operating Systems, Applications, Web Analytics, Network and Mail• Working with engineering & support staff on system O/S and application installation & configuration• Managing email mailboxes using Ms Exchange • Developing and maintaining support documentation including support guides, knowledgebase articles, procedures, and online customer information• Data centre work including hardware and cable installation and troubleshooting, remote hands for customers and professional services• SOP Adherence (declaring severities, following escalation procedures, notifying customers, etc)• Interfacing between customers/engineers, vendors and ISP’s mostly done via ticketing system• Occasional data center shipping/receiving and inventory control. Show less