Monica Key Email & Phone Number

Pensacola, Florida, United States

Pensacola, Florida, United States

In this role, I drove targeted improvements in compliance and training needs identification by conducting thorough needs assessments to identify improvement opportunities. While focusing on quality initiatives, I helped drive quality improvements and enhanced patient care during the collaborative design of clinical workflows with end users.I fostered a culture of continuous improvement by participating in daily management and process improvement activities. My efforts in standardizing… Show more In this role, I drove targeted improvements in compliance and training needs identification by conducting thorough needs assessments to identify improvement opportunities. While focusing on quality initiatives, I helped drive quality improvements and enhanced patient care during the collaborative design of clinical workflows with end users.I fostered a culture of continuous improvement by participating in daily management and process improvement activities. My efforts in standardizing practices by formulating policies and procedures, in collaboration with clinicians and IT leadership, refined operational efficiency. I also played a crucial role in boosting system utilization after providing training to clinical staff members and minimized downtime by troubleshooting software and interface problems, including basic system hardware issues. Show less

Pensacola, Florida, United States

Here I documented direct patient care according to hospital policies and Joint Commission standards, maintaining compliance with all standards. I strengthened patient and family relations by serving as a liaison among patients, families, and healthcare team members, facilitating informed decision planning. My work enhanced patient care continuity and treatment accuracy by locating and interpreting notes and records, ensuring personalized care plans for patients.

Pensacola, Florida, United States

I enhanced future EMR system performance by assisting with optimization through comprehensive validation testing. My education of various departments on Allscripts SCM elevated staff competency, improved workflow integration, and patient data management. I mitigated risks by brainstorming and implementing realistic solutions to existing and potential problems, which benefited the entire healthcare ecosystem.