Monica Khosla Email and Phone Number

- Provide exceptional customer service by advising, selling, and settingup Apple products to enhance customer experience- Serve as the first point of contact, ensuring a welcoming and supportiveenvironment for customers- Assist with in-store visual merchandising and collaborate with teammembers to maintain store standards- Stay informed on the latest Apple products and initiatives to deliverup-to-date product knowledge during customer interactions- Demonstrate flexibility by performing various roles within the store tosupport operational needs- Achieve individual and team productivity goals to contribute to overallstore performance- Foster strong customer relationships, driving brand loyalty andsatisfaction- Leverage ongoing training and development to remain knowledgeableand effective in the role

- Responsible for selling 50/50 raffle tickets at Blue Jays games to fanswith positive energy and raised- Produced $45,000+ of sales through excellent customer service- Acted as a Jays Care Brand Ambassador in-stadium with the goal ofenhancing the guest experience- Educated fans on the details of the 50/50 online program and answerquestions about the work Jays Care does across Canada- Supported and collaborated with other Toronto Blue Jays staff (e.g.ushers, security, etc.) to assist guests who required assistance orattention when needed

- Effectively schedules meetings and appointments as needed- Maintaining the current filing and database system, and looking for ways to improve current systems- Acting as a liaison and first point of contact with internal and external customers by providing product information and facilitated over 250 product sales- Responding to information requests, preparing the necessary documentation and ensuring follow up actions - Meeting with people of interest and other important associates of the company on behalf of executives

- Demonstrated effective communication across multiple departmentswithin the resident areas- Delivered exceptional in-store shopping experiences- Built a highly satisfied and loyal customer base through engagement,uncovering needs, making product recommendations, and gatheringcustomer information to support continued engagement- Supported product replenishment activities that keep the store full andabundant (floorset execution, window changes, visual presentation andmarketing placement as needed)

- Manages and supervises the Executive team’s core and secondary advocacy initiatives with project deliverables for the year- Works alongside the Executive Director to establish the long term strategic plan of the organization- Reviews and oversees budget financial plans and authorizes all organizational expenses- Conducts and evaluates the performance evaluation for the 3 Vice-Presidents- Mentors and advises the 3 Vice-Presidents with creating and implementing advocacy projects to support students per campus- Chairs all executive committee meetings- Leads all Executive student engagement and outreach to promote key initiatives- Represents IGNITE and 35,000+ Humber College/University of Guelph-Humber students as an official spokesperson on discussions with administration and external organizations, functions and events, as well in interviews with on and off campus media outlets- Hosts key IGNITE events, and participates in relevant media campaigns- Responds and guides student with their inquiries and academic/non-academic concerns in person and/or through email- Performs daily administrative duties in the office

- Acted as an advisor and offered support to a group of approximately 5 - 10 volunteer mentors and to incoming students. Offered support by mentoring the mentors and providing access and referrals to appropriate resources regarding academic concerns or resources within Student Success and Engagement as needed - Facilitated weekly workshops focused on the transition period (First Six Weeks) and core learning skills for incoming students- Regularly planned and executed large and small scale social events around the Humber College campus- Responsible for assisting mentors to aid incoming students with the challenges associated with transitioning into college