Monica King Email & Phone Number

Greenville, South Carolina, United States

• o Responsible for analyzing, documenting and communicating web application requirements in response to continuous business process improvement and corporate strategic initiatives.
• Interview business stakeholders and translate their business requirements into both functional and technical requirements which can be utilized in the development of web based offerings.
• Develop Process Flow Diagrams and data models to support ongoing process improvement initiatives.
• Coordinate testing cycles, develop test plans/test scripts and execute manual testing when required.
• Create training documentation and deliver end user training for assigned projects.

• Assist with testing, release coordination, product support, and product configuration efforts for custom development projects.
• Partner with customers and internal stakeholders at all levels to improve quality and customer satisfaction.
• Coordinate testing cycles, develop test plans/test scripts and execute manual testing when required.
• Collaborate with the Customer Support Team to troubleshoot production issues as required.
• Make product configuration changes as required by customers within assigned area.

Greenville, South Carolina Area

• Responsible for analyzing, documenting and communicating web application requirements in response to continuous business process improvement and corporate strategic initiatives.
• Interview business stakeholders and translate their business requirements into both functional and technical requirements which can be utilized in the development of web based offerings.
• Develop Process Flow Diagrams and data models to support ongoing process improvement initiatives.
• Coordinate testing cycles, develop test plans/test scripts and execute manual testing when required.
• Create training documentation and deliver end user training for assigned projects.

Travelers Rest, SC

• Consulted with Business Process Owners to enhance existing or implement new functionality to support their business needs.
• Led requirements gathering sessions and prepared functional/technical specifications to support the development cycle.
• After in-depth requirements analysis, created test plans, cases and scripts which uncovered and/or identified potential issues and their causes.
• Executed manual test scripts to support system enhancements, upgrades, bug fixes and service pack updates.
• Provided training and production support on system functionality when required.

Duncan, SC

• Worked closely with business users as well as other IT Team members to document, analyze and understand new or enhanced business and system requirements.
• Gathered Functional and non-Functional requirements and translated those requirements into User Stories to support our Agile development process.
• Led numerous Scrum meetings with the development team to review functional and technical Specifications and design the “To Be” system.
• Developed Process Flow Diagrams, Use Cases, and Test Scenarios.
• Performed integration, regression and in some cases Unit and UAT Testing and updated all ALM elements as needed.
• Provided daily production issue resolution and Interface analysis

Duncan, SC

• Functional Lead, Project Manager and Career Coach for the HR ASD(Application Service Delivery) Team. Assumed this role after IT Organizational re-alignment.
• Managed projects which fulfilled our internal and external customer’s needs within the area of HR.
• Mentored team members in their execution of our established project methodology and daily activities.
• Collaborated with other IT resources, business resources and vendors to fully vet and document prioritized requirements.
• Monitored and resolved “Action Request” for all HR Systems.
• Configuration Resource and functional SME for eTIME and PeopleSoft.

Duncan, SC

• Developed and led a strategically dispersed team of 6 Functional/Technical Analyst which owned the full life cycle of the HR Portfolio.
• Mentored Jr. Project Managers and assisted them in monitoring project performance, scope creep and risk mitigation through the successful deployment and go-live phases.
• Project Manager and Configuration Resource for the Success Factors Application Global Implementation and the Global HR Master Data initiative.

Duncan, SC

• Developed and drove alignment of the HR Process Management Team in their adoption of the R3 Symphony methodology
• Facilitated the Process Sponsor initiative by providing guidance and consultation for the “Best Practice” usage of IT resources through both Proposal and Project management.
• Assisted the HR Process Sponsor group in designing their Global SAP HR Implementation Road Map.
• Appointed as the Process Management Team’s representative for the IT Resource Management project. This initiative delivered our new Project Management methodology framework as well as a Resource Capacity Planning tool.
• Project Manager for T&E Implementation in North America

Duncan, SC

• Managed and successfully merged two Regional Teams into one Global Team consisting of 8 SAP Support Analyst.
• Analyzed existing call center process weaknesses to create an implementation plan for establishing more efficient and optimized solutions.
• Spear headed an initiative with the Global Service Desk Team to create guidelines for recording and routing customer’s issues for resolution which resulted in new reporting capabilities for the IT Management Team.
• Simultaneously continued to handle all designated responsibilities of my Global Training Developer role.

Duncan, SC

• Global Training Developer, 2000 - 2001Developed training documentation and conducted instructor led global training classes within the areas of SAP Purchasing and HR.
• Provided pre/post on-site and remote go-live support when needed.
• Technical Lead for the Info Pak Implementation. Responsible for training other team members on the new technology, Training Website maintenance, production support and RWD Technical liaison.
• Mentored and coached new team members.