At Yaa Mansa LLC we specialize in providing exceptional facility maintenance and specialty contracting services to federal state and local agencies nationwide. We are driven by our commitment to innovation excellence, and integrity in every project we undertake. Our mission is to exceed client expectations through expert project management, fostering diversity, and promoting sustainability in all that we do. By empowering our team and actively engaging with the communities we serve, we aim to create meaningful value while supporting a brighter, more inclusive future.We are passionate about delivering results that not only meet the needs of our clients but also contribute to a positive impact on the industry and society as a whole.

• Work with internal associates to resolve complex customer issues in a timely manner• Responding to specialty processes and support requests• Utilize tools and methodologies to identify fraud trend and take appropriate actions per Walmart policy. • Assisted agents in analyzing business problems, and finding suitable resolutions to customer concerns• Utilize fact finding tools to investigate and determine appropriate course of action to resolve issues • Assists in identifying fraud trends and taking necessary steps to close accounts associated with fraudulent activities. • Assist customers in resolving issues relating to fraud and return policy violations.• Advise parties on resolution policies and procedures.• Utilize excellent communication skills, both verbal and written.• Work effectively in fast-paced environments.

-• Collected, interpreted and analyzed various types of logistics data including reliability, availability, and maintainability of F-35 aircraft. • Maintained database of logistics information. Tracked product flow from origin to delivery via web-based logistics systems and other appropriate methods of monitoring inventory and shipment vehicles. • Reviewed F-35 logistics processes and procedures in order to maximize delivery efficiency while minimizing costs. • Reviewed and analyzed transportation costs, parts procurement and delivery processes. • Resolved inventory issues such as back orders, and other fulfillment metrics. • Utilized analytic methods and tools to understand, predict, and/or control logistics operations and processes. • Monitored warehouse facilities to evaluate inventory transactions such as receiving, storage, shipping, and inventory integrity. • Assisted in reviewing Statement of Works (SOWs,) Performance Work Statements specifications, Systems Engineering Plans (SEP) and management documents prepared by Integrated Product Teams (IPT) and/or customers for use in acquisitions.• Orchestrated complex fielding of F-35 fighter jet under the Total Package and Fielding (TPF) concept, resulting in a commendation and $28 million contract award to facilitate the sustainment operations.• Coordinated with inter-agency and external project offices to update program support agreements, loaner agreements, memorandum for record, and other supporting documentation.• Prepared and reviewed procurement documentation, ensuring 100% compliance with DoD regulations and policies.• Coordinated with 15+ departments and contractors, ensuring the timely and accurate delivery of equipment and supplies, achieving a 98% on-time delivery rate.

· Managed, planned, directed, coordinated / reviewed assigned areas of logistics program that encompassed operations and activities related to deployment, Foreign Military Sales (FMS), procurement, maintenance· Achieved readiness goals and Non-Mission Capable Status (NMCS) at 0 balance through effective planning, budgeting, reporting and execution of assigned integrated logistics support.· Monitored program training plans and deployment plans for JTAGS that ensured availability of support items consistent with end-item delivery, reflecting latest integrated and most effective supply support concept.· Initiated procurement and contract actions based on demand history.· Provided item forecasting and budget estimating that minimized costs and budget changes.· Identified excess GFE and recommended the disposition and redistribution of excess equipment and material at the value of over $1.5 million in order to increase organizational efficiency which resulted in a cost savings of $1.2 million.· Increased the quality and accuracy of performance, costs, and data through improved maintenance management. Validated support agreements and coordinated on-schedule deliveries of GFE/P at a procurement value of $3.6 million · Reviewed and analyzed the Contractor Logistics Support (CLS)· Served as the Subject Matter Expert (SME) for reporting Depot Maintenance Workload Distribution on a monthly, quarterly, and annual basis. · Coordinated with inter-agency and external project offices to update program support agreements, loaner agreements, memorandum for record, and other supporting documentation.· Identified and corrected bottlenecks which saved the Program Office over $2.6 million and resulted in improved process that led to faster and efficient shipment times. · Facilitated equipment upgrades worth approximately $6 million/year in 5 different locations worldwide to meet program-specific missions

Managed and directed 100+ missile major and secondary items. Planned and organized requirements for procurement items.· Managed major items assigned within PFRMS by inputting and changing logistics data that updated federal supply system and Logistics Modernization Program (LMP).· Directed and supervised distribution of assets, depot level maintenance, procurement, and disposal, maintaining 95% stock availability goal each month.· Provided monthly forecasting that resulted in minimal storage costs and met Department of the Army‘s directed goals for stock availability.· Key member of high performance Lean Six Sigma Team improving STRAT budget process by standardizing and implementing automated systems that decreased overall process time 34% and reduced supporting documentation 60% resulting in cost avoidance of $15K with additional manpower savings of 114 hours.· Analyzed and devised effective and efficient resolutions for critical issues by researching supply discrepancies at depots and studying past history of supply shortages. · Provided technical assistance in the areas of logistics planning and integration support while evaluating the criteria for logistics support programs and related activities. · Applied knowledge of maintenance and supply concepts and doctrine through the successfully management and forecasting of funds and resource requirements Identified short term and long-term requirements that support program initiatives while establishing inter-agency relationships that contributed to organizational growth and development. · Assisted in the preparation of agency inspections by conducting inventories that surveys the successful accountability of Government Furnished Equipment and Property (GFE/P). · Provided a bi-weekly summary of maintenance actions, parts usage, selected failure analysis and resolutions. Maintained an overview of adequate stock availability to ensure compliance with contract and army equipment readiness

Performed logistical work projects oflimited difficulty with the objective of completing advanced training that contributed to the substantivework of assigned division. Provided technical advice in areas of supply to include inventory managementand inventory accuracy and warehousing. Assisted in mitigating logistical and resource problems withcoworkers and coordinated resource management. Monitored property books of the organization in theareas of inventory management, equipment coordination, and supply management. Ensured logisticalsupporting documents were accurate and input properly into the automated tracking system. Oversawthe flow of documents and reports to assure complete and accurate submission of data. Establishedand maintained stock records and other documents such as inventory, material control, accounting andsupply reports.