Monica Medhat Email and Phone Number

• Handling branches operations related to customer service area.• Catering Walk-In customers requests and providing services.• Handling customers complaints and propose solutions to ensure customer satisfaction.• Ensuring regular coordination between the branch and head office divisions to ensure providing superior services that meet customer needs and pay best efforts to achieve customer loyalty• Preparing all documents and ensuring completeness of new accounts files to be ready for approval• Responding to customer needs. Introduce, explain, sell and cross selling of bank services and products clarifying all features to ensure customer understanding and satisfaction.• Ensuring compliance to Know Your Customer principles and Money laundry regulations requests by Central bank of Egypt and reporting suspicious money laundering operations.• Handling daily reports of customer service activities.• Holding and maintain any custody assigned for me according to designation sheet as a main holder or substitute.• Coaching my subordinates and providing them with needed technical and sales knowledge.• Assisting SME key clients in executing their transactions / services with high service level in coordination with SME Relation Officer and Global Transaction system department.

• Working on the promoting of SME financing to companies• Consulting SME clients in meetings to help them acquire SME financing from local banks & leasing companies or Non-banking Financing companies• Listening to customer requirements and presenting appropriately to make a deal.• Maintaining and developing relationships with existing customers.• Arranging meetings with potential customers to prospect for new business.• Negotiating the terms of an agreement and closing deals.• Creating detailed proposal documents, often as part of a formal bidding.• Liaising with suppliers to check the progress of existing orders.• Maintaining a database of existing and potential clients

• Valuations & Financial Modeling: built equity valuation models using various valuation methods including DCF & comparable multiples and conducting financial analysis which enhanced critical analysis skills and development of constructive and way forward thinking.• Prepared marketing researches pitch books and worked on various sectors including the Consumer Goods, Tourism and FMCG.

• Provides a wide range of information & advices on bank products & services.• Ensures customer complaints are resolved.• Ensures adherence to bank policies & procedures.• Assists clients with transfers, deposits, and bank service transactions; builds and maintains positive relationships with customers.• Responds to client inquiries regarding bank products and services via phone or in person; obtains and analyses the validity of a customer's complaints.• Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.• Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.• Starting new deal Auto Loan with TOWN GAS (one of the big Egyptian Companies for Natural Gas Distribution).