• Being the key contact point for potential and existing clients • Resolving issues raised by existing clients and suppliers by phone or emails• Providing administrative assistance for internal and external clients• Preparing monthly collection reports • Allocation requests of payments through CRM systems• Ordering and managing office supplies for the company • Coordinating maintenance of office equipment• Managing and updating records on parking, meeting rooms and petty cash.• Stock management• Customer onboarding and set up of office space• Meeting room management and reservations• Weekly and monthly events planning

• Identify and assess customers’ needs to achieve satisfaction• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents• Follow company communication procedures, guidelines and policies• Take the extra mile to engage customers

• Build business by identifying and selling prospects; • Maintaining relationships with prospect clients• Identifying business opportunities by identifying prospects and evaluating their position in the industry.• Sell company products by establishing contact and developing relationships with prospects and recommend solutions.• Identify product improvements or new products by remaining current on industry trends, market activities and competitors.• Prepare reports collected, analysed and summarized.