Accountable for direction, creating a culture of high performance for the site. Own delivery of results against organizational objectives. Enable to enhance productivity, efficiency and quality across multiple Amazon products.

Consumer Goods Head for Americas (2023-2024)Head of Operations for a portfolio of 22 Consumer Goods Accounts (Coca Cola, Unilever, Conagra, Mars, to name a few). Responsible for driving Operational Excellence, Customer & Employee Experience Programs, Growth agenda, Data Tech &AI portfolios to maximize the value proposition for the client & Genpact. Oversight of Financials (Margin) for running these operations. Responsible for people development for +1000 employees, create a maintain a… Show more Consumer Goods Head for Americas (2023-2024)Head of Operations for a portfolio of 22 Consumer Goods Accounts (Coca Cola, Unilever, Conagra, Mars, to name a few). Responsible for driving Operational Excellence, Customer & Employee Experience Programs, Growth agenda, Data Tech &AI portfolios to maximize the value proposition for the client & Genpact. Oversight of Financials (Margin) for running these operations. Responsible for people development for +1000 employees, create a maintain a healthy culture tailored to maximize employee experience and customer experience for Genpact´s clients. Lead multi-region portfolio across Brazil, Costa Rica, Guatemala, Mexico, US and India.Senior Account Manager & Operational Excellence Lead (2019-2023)Head of Operations and Business Transformation Programs for champion accounts (Sysco NA, Walgreens, Coca Cola LATAM, Unilever NA) within Genpact. Responsible to lead and drive large scale cross functional teams across LATAM, NAM and Asia (1000+ employees). Establish relations with clients to deliver contractual commitments, restructuring projects, process, systems, and organizational reengineering. Support regional business growth and strategic goals. Key Contributions:o Operations Head for champion accounts (Sysco NA, Walgreens, Coca Cola LATAM, Unilever NA). Responsible for integration into Genpact with aggressive timelines.o Stabilization of outsourced client Finance and Supply Chain Operations into end to end commercially agreed delivery framework, resulting in integration & exceeding service level agreements within the first 3-6 months.o Identification and landing of value unlock opportunities for the clients exceeding $10M USDo Establishment of multi region stakeholder (client) governance mechanisms across North America, LATAM, Europe and Asia, to formalize Joint Business Plans. o Achieve cost optimization targets by establishing process, tech & organization redesign programs, resulting in 20-40% headcount reduction. Show less

Responsible for Design and Delivery of the Process Transformation & Automation strategy for Costa Rica & Mexico GBS Centers, outcome was the outsourcing of Walmart Shared Services for Costa Rica and Guadalajara to Genpact, providing expedited process transformation glidepath for Walmart supported by business case.Key Contributions:o Role was also responsible for leading / driving decision for talent transfer of the Walmart operation of 650+ Costa Rican resources to Genpact and 200+… Show more Responsible for Design and Delivery of the Process Transformation & Automation strategy for Costa Rica & Mexico GBS Centers, outcome was the outsourcing of Walmart Shared Services for Costa Rica and Guadalajara to Genpact, providing expedited process transformation glidepath for Walmart supported by business case.Key Contributions:o Role was also responsible for leading / driving decision for talent transfer of the Walmart operation of 650+ Costa Rican resources to Genpact and 200+ Mexican associates for Guadalajara into Genpacto Scope included establishment of a new Legal Entity, staffing HR and Legal roles, working with Finance teams given magnitude of dealo Managing across Steering Committees for both companies, until Outsourcing deal materialized.o Led the Innovations team. Responsible for delivering a $3M project portfolio primarily focused on productivity delivery initiatives. Role was responsible for alignment across the San Jose Center, Global Service Line Leaders (AP, AR, R2R), Operational Directors, Project Managers and Subject Matter Experts successful and on time delivery of commitments.o Innovation Team was also responsible for leading the Continues Improvement Program for the Service Center, as well as providing support to the Enabling Technologies used by the San Jose Center to support Latin American Operations. Show less

16 year career. Supervisory roles to Director roles across Operations and Implementations for P&G's LATAM and North America.o Responsible for Leading the” Escudo” Soap Divesture from a Finance Standpoint. Led Source to Pay, Record to Report, Order to Cash Subject Matter Experts in partnership with the extended project team (legal, corporate accounting, “Family Care” business leaders, Project Deal Manager and taxes) to successfully close the deal and reflect system… Show more 16 year career. Supervisory roles to Director roles across Operations and Implementations for P&G's LATAM and North America.o Responsible for Leading the” Escudo” Soap Divesture from a Finance Standpoint. Led Source to Pay, Record to Report, Order to Cash Subject Matter Experts in partnership with the extended project team (legal, corporate accounting, “Family Care” business leaders, Project Deal Manager and taxes) to successfully close the deal and reflect system changeso Americas F&A Supply Chain Project Implementation Director: Led a team of 23 experienced Senior Project Managers and Supervise 20 plus contractors to deliver the Supply Chain Project Portfolio or projects impacting the Supply Chain Accounting solution-set (tech and process) such as Acquisitions, Divestitures, Legal Entity Mergers, New Plants, etc).o Latin America Cost Accounting Operations Director: Responsible for managing the front office operation for cost accounting Latin America with a team of 22 people. This implied ensuring the books were closed on time and partnering with the end customer (P&G Business Units) to forecast and analyze costing trends during the year (standard costing variances) to correctly report financials to Controllership.o Americas F&A Payment and Banking Services Director: Led team of 74 people across employees and contractors towards delivering the Portfolio affecting Accounts Payable and Banking. Scope included delivery of projects originated by the Service Line or Managing Projects that could affect the service line, such as a new bank, or integrating or divesting businesses. During this time my team led the integration of Gillette within the Payment and Banking Services Scope across Americas. Show less

Treasury Banking Cash Management and Payments Operations Senior Manager: Managed Disbursements, Cash Management and Treasury Support Operations. Team was composed of 30 employees. Responsible of leading the team to achieve key operational metrics such as successful payments, optimal level of cash in local bank accounts, partnering to global treasury to sweep excess cash for investment opportunities.o NA Employee Services Global Core Financials (SAP Implementation) Project Manager: Led… Show more Treasury Banking Cash Management and Payments Operations Senior Manager: Managed Disbursements, Cash Management and Treasury Support Operations. Team was composed of 30 employees. Responsible of leading the team to achieve key operational metrics such as successful payments, optimal level of cash in local bank accounts, partnering to global treasury to sweep excess cash for investment opportunities.o NA Employee Services Global Core Financials (SAP Implementation) Project Manager: Led the implementation of SAP across Payroll, Benefits and Compensation, Travel Expense Accounting for NA (US and Canada). Role implied working with Subject Matter Experts to re-engineer the changes in from a process and tech perspective driven by the change of ERP (SAP). This implied analyzing legacy systems, mapping against future process, tech landscape, and driving training plans in conjunction with key business leaders. All of the above leveraging six sigma practices to eliminate waste in the process.o US Travel Expense & Relocation Accounting Transition & Operations Manager: Led the transition of 6 work processes from Cincinnati, Ohio to San Jose Costa Rica In 6 months. Hired 25 employees and assure certification and training on all processes to be migrated. Shakedown, Commissioning, Qualification and Verification principles followed to assure people would migrate the processes in waves and stabilize with minimal impact to the end customer. Role also required understanding US Taxes, since team was also responsible for the calculation of the tax returns of employees impacted by the Relocation Processes. Show less

Economist: Monetary Department, Public FinanceFirst role out of College, responsible for working with Senior Economists in the Monetary and Public Finance Department to run Econometric models on domestic debt, public taxes, that would serve as the base for Economic Papers. Also responsible for Research and Analysis of statistics provided by the National Banking system to predict supply and demand monetary needs.