Monica Murray

Monica Murray Email and Phone Number

PSIRT Program Manager - Product Security @ HCLSoftware
United States
Monica Murray's Location
United States, United States
Monica Murray's Contact Details

Monica Murray work email

Monica Murray personal email

n/a
About Monica Murray

I am a devoted Program Manager focused on Vulnerability Management who creates policies, drives and improves processes to ensure the delivery of safe and secure products. I have an extensive technical background as a Software Engineer where I specialized in web application security, runtime performance, and SaaS. I am meticulous, well-organized, and results focused with a proven ability to manage multiple initiatives with competing priorities. I thrive in matrixed environments that utilize cross-functional collaboration with colleagues across the globe. I take time to build relationships with stakeholders and lead by influence to advocate for necessary change. I enjoy knowledge sharing and mentoring, but I also like to learn from domain experts to expand my knowledge. I utilize my strong presentation skills and business acumen with clients and senior executives. I am a confident leader who understands the “why” and aligns actions with desired outcomes.• Proven operational efficiency with a track record for meeting performance goals as a remote employee for over 10 years.• Proven ability to build credibility both internally and externally, establish relationships, and effectively communicate with stakeholders at multiple levels.• Proven ability to meet project scheduling deadlines, provide program status updates for multiple, simultaneous projects/initiatives, maintain project scope, and make improvements to enhance program effectiveness.• Proven technical leadership as a client advocate, a representative on the serviceability team, webcast presenter, developer and deliverer of training materials, and technical mentor.• Experienced security consultant assisting clients with configuring identity and access management, authentication, access control, integration with external security management software, and triaging security vulnerabilities.• Proven technical leadership in resolving complex web application performance and runtime problems by isolating problematic component(s), eg. application, database, network, and/or OS.• Chosen leader to participate on international assignments at the IBM Lab in Hursley, England, in the IBM Corporate Services Corp in Dakar, Senegal, and as a facilitator who led the readiness and pre-work of IBM Corporate Services Corp Squad 5 deployed to Dakar, Senegal.

Monica Murray's Current Company Details
HCLSoftware

Hclsoftware

View
PSIRT Program Manager - Product Security
United States
Monica Murray Work Experience Details
  • Hclsoftware
    Psirt Program Manager - Product Security
    Hclsoftware
    United States
  • Hclsoftware
    Psirt Program Manager - Product Security
    Hclsoftware Jan 2022 - Present
    Noida, Uttar Pradesh, In
    Drive the Product Security Incident Response Team (PSIRT) Program responsible for the vulnerability management of the entire HCL Software portfolio by coordinating with over 60 product responders to ensure the timely assessment, remediation, and disclosure of vulnerabilities. I lead a PSIRT Operations team who are responsible for creating PSIRT records from various vulnerability reporting sources, ie. customers, internal scans, penetration testing, etc. I interface with security researchers through our HackerOne platform used to assist with our Vulnerability Disclosure Program. Additionally, I am responsible for creating new policies and improving processes and metrics to ensure maximum program efficiency. Lastly, I am responsible for the Zero-Day Response Plan, Command Center, and maintaining our Application Security Response Playbook.
  • Hclsoftware
    Senior Software Engineer - Hcl Digital Experience Portal
    Hclsoftware Sep 2018 - Jun 2022
    Noida, Uttar Pradesh, In
    Provided guidance and technical product support for clients in the areas of installation, administration, configuration, deployment, web content management, customization, and security in on-premise, cloud native, and hybrid environments. Triaged cases from internal global support team to provide technical direction and deflect escalations to Development. Accessed code repository on Github to perform deep dive analysis of complex issues and report documentation defects in JIRA to correct unclear, missing, or incorrect product documentation. Advised on security hardening best practices, performance tuning best practices, and security vulnerability mitigation in collaboration with the HCL PSIRT team. Provided support for clients exploring HCL Solution Factory (SoFy) which provides a sandbox for cloud native DX deployments. Assisted with the customization and installation of helm charts downloaded from SoFy. Participated in rotational shift work as well as occasional weekend, on-call rotation.
  • Ibm
    Software Engineer - Websphere Portal Deployment & Security
    Ibm Feb 2014 - Aug 2018
    Provided world class technical support orally and electronically to resolve client problems within the realm of application deployment and security. Functioned as the runtime performance subject matter expert often engaged in escalated problems with executive focus. Utilized virtual lab systems for problem recreation and testing fixes prior to client delivery. Authored client, self-assist documents to deflect client problem reports and reduce time to resolution which affects customer satisfaction.Performed technical reviews of documents and presentations authored for internal/external client delivery and consumption. Interfaced with DevOps team to collect data and troubleshoot Digital Experience on Cloud (DXC) issues. Authored serviceability documents and tracked defects within ClearQuest.
  • Ibm
    Software Engineer - Lotus Domino Crash & Performance
    Ibm Apr 2004 - Feb 2014
    Developed agendas and ran technical team meetings to assist teammates with progressing problem determination/resolution and ensured support processes were being followed. Acted as single point of contact (SPOC) for several Accelerated Value clients to provide a seamless customer support experience and minimize escalations. Worked on serviceability team to identify product areas for development to improve supportability. Co-wrote and presented technical support webcasts to internal/external clients for proactively avoiding problems and what to do when problems are encountered. Wrote and presented educational materials with the purpose of closing skills gaps identified after the Windows and UNIX teams merged. Managed test lab systems (AIX and Linux) for compliance by patching and applying software and security updates.Participated in a 9-month stretch assignment on the inaugural SmartCloud Notes Support team working in tandem with ServerOps team to carry out instructions in the production environment, engaged in SWAT calls to troubleshoot live customer issues "on the fly" with Development and ServerOps, and documented defects discovered in test.
  • Ibm
    Software Engineer - Websphere Mq
    Ibm Sep 1999 - Apr 2004
    Provided technical support for the WebSphere MQ product. Answered and responded to Hotline calls to calm customers and provide immediate technical support with an emphasis on maintaining customer satisfaction. Worked on the Software Collaboration Center team assembled to identify component failures when complexly integrated IBM products were involved in the solution. Served as the Customer Satisfaction Metric Champion responsible tracking my department’s customer satisfaction measurements against the organization’s goal. Mentored new employees to the department.
  • Lockheed Martin Aeronautics
    Intern
    Lockheed Martin Aeronautics Jun 1997 - Aug 1999
    Bethesda, Md, Us
    Intern- Integration and New Business for the C-130J programIntern- Systems EngineeringIntern- Process and Engineering Design

Monica Murray Skills

Java Enterprise Edition Java Cloud Computing Jms Solution Development Analytical Skills Websphere Db2 Software Development Soa Unix Sql Aix Integration Websphere Portal Agile Methodologies Unix Operating Systems Xml Jsp

Monica Murray Education Details

  • Southern Polytechnic State University
    Southern Polytechnic State University
    Business Administration
  • Georgia State University - J. Mack Robinson College Of Business
    Georgia State University - J. Mack Robinson College Of Business
  • Southern Polytechnic State University
    Southern Polytechnic State University
    Computer Science

Frequently Asked Questions about Monica Murray

What company does Monica Murray work for?

Monica Murray works for Hclsoftware

What is Monica Murray's role at the current company?

Monica Murray's current role is PSIRT Program Manager - Product Security.

What is Monica Murray's email address?

Monica Murray's email address is mo****@****hsw.com

What schools did Monica Murray attend?

Monica Murray attended Southern Polytechnic State University, Georgia State University - J. Mack Robinson College Of Business, Southern Polytechnic State University.

What skills is Monica Murray known for?

Monica Murray has skills like Java Enterprise Edition, Java, Cloud Computing, Jms, Solution Development, Analytical Skills, Websphere, Db2, Software Development, Soa, Unix, Sql.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.