Monica N. Pham Email & Phone Number

29 Le Duan, Ben Nghe Ward, Hcmc, Vietnam

29 Le Duan, Ben Nghe Ward, Dist 1, Hcmc

U.S Investment Immigration

Techcombank Tower

- Reporting directly to the Head of Card Center. - Assisting the Head of Card Center in developing business plans, strategic reports, budget and target. - Liaising with International Card Schemes to cross check the bank’s performance compared with market in order to provide and consolidate the weekly/monthly reports to the BoM.- Monitoring the list of external partners for card privilege programs to ensure compliance with Techcombank’s regulations.- Monitoring and organizing the activities of the Card Center and other supporting departments such as Operations and Marketing to ensure the smooth running of the business and recommend on how to improve their efficiencies.- Analyzing and reporting on the KPI of the Card Center and other supporting departments against periodical budget and targets. - Overseeing HR activities for the Card Center.

Sacombank Ho, Nam Ky Khoi Nghia, District 3, Hcmc

- Performed all executive secretarial tasks for the BOM, including transcribing and proofreading confidential documents. - Worked with cross-function departments' management (esp. relating to Banking Card, Retail Banking, Corporate Banking, Internet Banking, Financial Institution, and Call Center) to consolidate all the reports, strategic and business plans.- Maintained calendar of appointments/ meetings for the BOM, ensuring the BOM members are apprised of all appointments and changes as well as matters requiring immediate attention. - Screened complaints and inquiries from employees, public officials, the press and the general public addressed to the BOM; gather appropriate material from the BOM and other administrative staff to respond to routine inquiries and route more complex inquiries along with support documentation to center/department staff as appropriate;- Performed other administrative support procedures for effective office management; - Oversaw audit controls.- Maintained all files for the BOM, ensuring that material is properly marked and accessible for immediate use;- Coordinated all travel arrangements for the BOM;

Bitexco Financial Tower, #2 Hai Trieu, District 1, Hcmc

- Provided a counseling service for potential Canadian, US Immigration candidates on PR (permanent residence), work permits.- Prepared of immigration applications, document checking. - Liaised with Hong Kong office to process all the essential immigration documents. - Translated documents into English and vice versa, ensure that the translated version conveys the meaning of the original as clearly as possible.- Worked closely with Foreign Attorneys in many meetings with clients to interpret on a two-way basis and ensure understanding of both sides.- As part of a team, assisted with and participated in any other relevant duty as assigned by the Manager and Foreign Attorneys to ensure the smooth running of the Company.- Followed up on the immigration cases status, maintained and updated clients’ database to ensure monthly reports are submitted on time.

River View Tower, 7A Thai Van Lung, District 1, Hcmc

- HR responsibilities:• Assisted in recruitment.• Updated and maintained HR documents, follow up probation time, record staff attendance.- Reception responsibilities:• Received customers’ incoming phone calls to transfer to the right people, received incoming mails and distributed to the appropriate ones.• Greeted guests, handled bookings for meetings.• Planned and followed up maintenance and repair schedules for office equipment.• Maintained cleanness in office area.- Administrative responsibilities:• Performed administrative affairs, such as: record documents, inventory management, cost control, make sure office supply is enough, etc...• Maintained clients’ database and expenses in Managing System. • Supported Sales Team relating to Customer Service/hotel reservation for members.• Built and maintained good relationship with local network of four and five-star hotels/resorts.

64-68 Hai Ba Trung St., District 1, Hcmc

- Import responsibilities:• Built and maintained relationship with foreign suppliers.• Liaised with import suppliers to send out pricing enquiries and bidding invitation and to review and negotiate contracts.• Prepared reports and other import related documents, claim and any works relating to import duty.• Liaised with forwarders on import policies and procedures. • Liaised with internal and external parties to ensure the commodities could be delivered on time as scheduled.• Other ad-hoc tasks. - Secretarial responsibilities:• Managed schedules, update calendar for Deputy Managing Director.• Sent out correspondence, reports, faxes, produce documents, briefing papers and memos on behalf of the Deputy Managing Director.• Arranged meetings with foreign suppliers for Deputy Managing Director, attend meetings and take minutes.• Booked hotels and air tickets.

Bachelor Of Business Administration (B.B.A.), International Business

Master Of Business Administration (Mba), International Business Administration