Monica Nickerson Email & Phone Number

Santa Rosa Beach, Florida, United States

Coordinating routes for delivery, pick up, and maintenance of rental equipment for customers which included bikes (sized 16 inches with training wheels through 26 inches), kids trailers, weehoos, and tag-a-longs, cargo trailers, and helmets for both kids and adults. Beach equipment to include coolers, chairs and umbrellas. Baby furniture including: cribs, highchairs, wagons, jogging strollers, car seats and more.Ensured accurate and timely delivery of all items in good condition as well as scheduling fixes or replacements for items damaged during use by guests.Responsible for movement of upwards of 2,000 pieces of equipment daily during “on-season” and 200 pieces of equipment daily during “off-season”.Ensured drivers used company vehicles in a safe manner, without incurring traffic violations or accidents by using GPS trackers via Verizon Connect. This also helped to ensure the vehicles were used for official business only.

Lynn Haven, Florida, United States

eceiving calls from Medicare beneficiaries ensuring accurate information is received to keep Personally Identifiable Information and medical records stay private and secure.Helping to enroll callers in Medicare Advantage and Prescription Drug Plans to give peace of mind to customers and ensure their information is correct.Ensuring correct premium payments are made and beneficiaries accounts are up to date. Helping to set up payment options using Online Banking, Medicare.gov using both easypay and pay.gov settings or getting a bill monthly or quarterly.Helping callers with claims information and giving options on how to settle claims either by filing an appeal or by informing the caller on payment options. Also helping callers fill out claims forms for filing claims for themselves.

Panama City Beach, Florida, United States

Charged with ensuring correct check out and register procedures are completed for every guest.In charge of ensuring correct check out procedures in a staffed lane (non-self check out) in a fast and friendly atmosphere. Ensuring all items were scanned and correct payment was received, and correct change given for every customer every time. With a register accumulated balance of over $5000 daily.In charge of maintaining 7-8 self checkout registers daily ensuring smooth checkouts for customers and handling any errors the customers may face including deleting items that were scanned multiple times, checking age for alcohol purchases and helping customers with pay options.

Panama City Beach, Florida, United States

Customer Service atmosphere including taking orders, handling money, and ensuring a great customer experience.In charge of taking and cashing out orders in the drive through where a drawer usually had over $2000 daily.In charge of training other associates in the operations of running the drive through: taking and ensuring the accuracy of orders in the drive through, handling money and ensuring correct change was given, and handing out correct and complete orders.In charge of training associates to take orders accurately and handling money as well as handing out orders in the dining room.Training associates in the correct operations of the grill to ensure food is safe and made correctly for every order

Fort Carson, Colorado

Served as a Movements NCO with the 43rd Sustainment Brigade in charge of coordinating and overseeing all ground movement in and around the Fort Carson and Southern Colorado area.