Monica P. Email and Phone Number

In September 2022 I took on the role of Executive Director and am currently working in this role.

For a brief period I took on the role of Venue Manager and successfully hired a new venue manager to fill the role in February 2023.

Managed student outreach efforts with Jenzabar CRM tools.Communicated inquiry data in written and verbal form to streamline admissions process.Supported students by giving them targeted advice on their courses, graduation plans and career decisions.Guided students in filling out registration and admission forms, ensuring information accuracy.Planned and coordinated event rentals, set up plans and staffing.Conducted post-event evaluations using client feedback to report outcomes and implement improvements for future events.Planned both small and large events with unique budget, schedule and client demands.Brought in over 1000 students on tours since my start date of January 2022. This is a dramatic increase in participation over the last 5 years.Built connections with key members of the Twin Falls Community, and CSI Departments.

Increased revenue through cost-reduction initiatives and promotional offerings.Oversaw and managed organizational operations in alignment with brand mission and values.Reviewed operational records and forecasted trends to successfully manage both income and expenses.Produced W2s, 1099s, and other annual tax documents to keep company in compliance with tax liabilities.Reviewed vendor information regularly to keep addresses, EINs, and other data current.Created company positioning and re-branding strategy for launch of products in new territories, increasing new business opportunities by 338% in 2018.Catapulted business forward with fresh and innovative strategies focused on appealing to our members.Stayed on top of changes in legislation and the competitive landscape to keep the business agile and responsive to changing industry demands.Developed new member marketing initiatives, including membership promotion periods and trial programs.Supported membership retention with referral prizes, renewal gifts, and member appreciation programs.Drafted correspondence and donor communications such as newsletters and fundraising letters.Developed strategies to encourage new or increased contributions.Planned Networking and Continuing Education events and conducted presentations to increase contributions and charity recognition.Coordinated effective course and room schedules, maximizing the effectiveness of the school's teachers and resources.Supported students by giving them targeted advice on their courses, graduation plans and career decisions.Handled budgets, logistics, disciplinary actions, evaluations, public relations, and event planning, ensuring adherence to all regulations.

Managed office supplies, vendors, organization and upkeep.Screened applicant resumes and coordinated both phone and in-person interviews.Opened and properly distributed incoming mail.Helped distribute employee notices and mail around the office.Maintained a clean reception area, including lounge and associated areas.Organized all new hire, security and temporary paperwork.Assisted with event planning, including associated travel and logistical arrangements.Completed data entry, tracked resumes and maintained the applicant tracking system.Compiled company information and related material and distributed it to candidates.Coordinated, scheduled and arranged meeting and travel calendars, including business and socialevents.Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.Gathered personnel records from all employees from each department.Evaluated time-cards for accuracy on the regular and overtime hours.Conducted background checks on candidates by obtaining information from law enforcement officials,and previous employers.

Evaluated roadblocks to team success to trace root causes and develop corrective plans.Collected feedback from team members to improve processes and better target administrative activities.Reviewed upcoming schedules to prepare necessary resources and documentation.Trained employees in operational best practices and conducted routine performance evaluations to aid in management oversight.Compiled operational data, maintained databases, and produced regular reports.Prepared contracts with associated payment, delivery, and quality terms.Established project control procedures for forecasting and cash flow projection.Tracked and classified expenses in Quickbooks to keep operations on-track with budget targets.Reviewed physical and digital records to identify and correct inaccuracies.Boosted team performance by closely monitoring the work of each staff member and offering motivational support.Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Update and maintain Lane Child and Family Center's pages of the College website, using a Drupalplatform.Use and update the Center's Facebook and Flickr.Troubleshoot and fix various technology problems within the Center, such as, computer malfunctions orprinter malfunctions.Set up and update various technologies, and create "how-to" documentation and manuals.Coordinated layouts, artwork, and printing in line with production budget requirements and deadlines.Developed story and content ideas, focusing on audience appeal and current trends.Constructed and monitored guidebook project budgets using optimal workflows.Maintained good working relationship with co-workers and management.

Updated information using specialized computer programs for paint production.Maintained records using, excel and other specialized computer programs.Operated machines to check for viscosity of paint and make draw-downs of paint to check for gloss andcolor.Interpreted project specifications and drawings to build accurate quality control plans.Established final inspection procedure and matched job specifications.Reported on non-conformance issues and documented findings in forms to help production staff understand and correct problems.Completed quality control and inspection sheets in accordance with ISO standards for maximum benefit.Verified calibration and functionality of inspection equipment, machinery, and tools for proper quality control.Continuously monitored the safety practices in the lab, keeping the team compliant with standards.

Creating and maintaining stock and inventory records.Verifying stock quantities received against shipping documents, purchase requests, and bills of contracts.Keeping logistical operations within budget without compromising efficiency.Overseeing the unloading, unpacking, inventorying, and storage of incoming supplies, goods, parts, and equipment.Collaborating with internal departments to receive or deliver supplies, parts, and equipment.Ensuring sufficient management of storage space, as well as maintaining a safe and tidy environment.Performing stock control and accounting procedures, as well as preparing material control and supply reports.Ensuring that equipment is securely stored and remain fully operational.Handling and storing hazardous or perishable materials and goods as prescribed.Complying to logistical regulations and internal policies.