Monica Pace Email & Phone Number

• Ongoing management of complex and highly confidential calendars of the Bank’s Leadership team consisting of 3 officers, 2 senior executives and the CEO.• Coordination, production, distribution and storage of confidential Bank documents (soft and hard copy) for Board of Directors, Office of the Superintendent of Financial Institutions OSFI, and Bank officers. Catelogue and maintain all Bank documents in secure file room.• Coordinate and set up high-level conference calls, board and management meeting, special events, travel arrangements and expense reporting for the Bank officer team• Provided professional, prompt, and courteous service to internal and external partners• Lead in planning and execution of large scale team events, offsite meetings and committees• Manage sensitive and highly confidential situations with high level of professionalism at every interaction• Screened telephone calls, e-mails, visitors and resolved complex inquiries with minimal direction• Act as a liaison and maintain open lines of communication among Bank Officers, Board members, Regulators, Auditors and middle management • Responsible for making domestic and international travel arrangements for the President and team• Manage special projects as required including the coordination of divisional move, Home Office Renovation etc.• Provided divisional support to our 52 bank team members through management of the following: recognition of service awards, Shining Star awards, birthdays, emergency contact numbers, HO directory updates, vacation planner updates, store hotline, mail review, printing, photocopying, faxing, establishing and maintaining files, , on boarding, and all other team inquiries.

• Support and represent the core corporate values of respect for the individual, service to our customers and striving for excellence on a daily basis.• Provided service as first point of contact for incoming calls by the general public, businesses, Government offices, students or other stakeholders requesting basic company information.• Provided ongoing administrative support for all Walmart Canada community involvement programs.• Tracked and process cheques and credit uploads for team sponsorships programs.• Answered general inquiries and direct calls to the appropriate person within the department or company.• Coordinated meetings and events including the Walmart Walk for Miracle and the Walmart Canada Green Business Summit, and visits from Walmart International/US executives.• Coordinated travel plan needs inclusive of booking hotels, cars, flights as required.• Recorded and address store requests and/or participation for all community involvement programs (Children’s Miracle Network, Breakfast Clubs of Canada, Canadian Red Cross, Evergreen, Local Matching Grants, Adopt-A-School, scholarship payments).• Budget and resource management.• Responsible for department’s administrative duties related to filing, faxing, photocopying, scanning, supply ordering and invoice payments.• Assisted with development of presentations as needed.

Mississauga

• Support and respond to all inquiries received through the vendor and store hot-line• Strong verbal and written communication• Liaise and support stores/buyers/vendors on all payment issues• Research, validate and support store claims• Provide written responses to all vendor inquiries• Vendor account reconciliation• Provide procedural direction to vendors, stores, and buyers both verbal and written• Use Word, Excel and HOST applications to complete required research

Markham

• Assist customers with concerns • All opening and closing branch duties • Balancing cash desk • Balancing end of day • Provide overrides and authorization on large transactions • First point of contact for all teller concerns • Maintain ABM and cash dispensers, making sure they are functional and filled• Responsible for all customer investigations ie fraud and customer service complaints • Balancing of all internal accounts • Maintaining branch vault and all secured items to auditor standards• Process cash and clearing transactions, abiding by current polices

Certificate, Project Management

Business Administration/Marketing