Monica Palmer Email and Phone Number

Serve as the primary facilitator working with clients to proactively reach staffing goals and secure top talent for the District.Collaborate with hiring managers and the Recruitment team to assist with planning, organizing, and leading recruitment tasks and projects resulting in attracting, engaging, developing, and retaining diverse talent.Provide first level support to resolve and/or escalate personnel issues, working directly with Employee Relations center of expertise to resolve… Show more Serve as the primary facilitator working with clients to proactively reach staffing goals and secure top talent for the District.Collaborate with hiring managers and the Recruitment team to assist with planning, organizing, and leading recruitment tasks and projects resulting in attracting, engaging, developing, and retaining diverse talent.Provide first level support to resolve and/or escalate personnel issues, working directly with Employee Relations center of expertise to resolve more complex employee relations matters.Coordinate and assist in various annual activities and ad-hoc projects, including school consolidations, reorganizations of departments, preliminary and final budget meetings, and Legal file review.Analyze staffing trends, key metrics, and compliance requirements in partnership with the broader HR organization to develop and implement strategies for employee retention. Leverage human capital reports (i.e., turnover, exit survey results) to assist in workforce staffing and planning with clients Show less

Manage and oversee bus routes and drivers for multiple schools; analyze feedback from computerized programs as well as customers to determine areas for improvement.Hire, train, and supervise employees and conduct performance evaluations.Collaborate with drivers to resolve any school issues related to bus operations and facilitate employee relations; communicate professionally with administration, faculty members, parents, and students.Ensure compliance with safety and drug-free… Show more Manage and oversee bus routes and drivers for multiple schools; analyze feedback from computerized programs as well as customers to determine areas for improvement.Hire, train, and supervise employees and conduct performance evaluations.Collaborate with drivers to resolve any school issues related to bus operations and facilitate employee relations; communicate professionally with administration, faculty members, parents, and students.Ensure compliance with safety and drug-free policies as well as Department of Transportation regulations.Conducts bi-weekly staff meetings with driver trainers and field safety representatives to review performance.Verifies payroll, and manages department budget.Researches and develops new training programs for regular and special needs drivers and classroom presentation.Attends ARDs at campuses for special needs transportation assessment. Show less

Managed and overseen over 30 technicians in the Houston Market Unit while developing and delivering completely on projects directly related to the overall service and equipment placement.Established site construction needs, coordinated company and customer schedules, ordered and arranged for delivery of accessories, and determined crew specifications to complete projects. Visited customer sites while performing necessary troubleshooting where necessary. Collaborated with various… Show more Managed and overseen over 30 technicians in the Houston Market Unit while developing and delivering completely on projects directly related to the overall service and equipment placement.Established site construction needs, coordinated company and customer schedules, ordered and arranged for delivery of accessories, and determined crew specifications to complete projects. Visited customer sites while performing necessary troubleshooting where necessary. Collaborated with various cross-functional departments to drive company processes and improve efficiencies. Managed driver issues, directions, and questions to ensure smooth operations. Conducted monthly safety meetings. Coached and supported personnel to develop and meet training goals and objectives relating to core competencies.Answered customer inquiries and addressed customer concerns in a prompt, professional manner. Managed and maintained customer delivery requests; collected and updated customer delivery requirements. Implemented strategies to limit costs and satisfy customer needs. Ensured timeliness and efficiencies of routes through consistent contact with drivers. Show less