Monica Patel work email
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I am a results driven, out-of-the-box thinker who thrives on challenges. As a Technology Director in the hi-tech industry I have 30+ years of experience in delivering software projects with $40+M budget and managing deliverables of 300+ team size in geographically dispersed regions. I have overseen software development and QA teams in Canada, USA, Vietnam, India, Pakistan, Turkey, Russia, Serbia, UK, Poland. I have negotiated and written win-win contracts with detailed SLAs with outsourced development partners using shared revenue, fixed delivery/fixed cost and T&M engagement models. I have driven massive quality improvement initiatives which have resulted in shortening of delivery cycles and reduced defects found in the field. I am technically astute - quick to learn new technologies, assessing market requirements, identifying architectural and solution gaps. I have time and time again taken over highly complex projects that were in jeopardy and delivered them to the field with very high quality. All the above aside what has truly been the most enjoyable aspect of my job is working with my team. It is the people that I work with who invigorate me, challenge me and help me grow and I hope I have had the same impact on them. Working with all the wonderful people from so many different cultures across the globe has indeed enriched me as a person.
Nerocall Inc.
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CeoNerocall Inc. Oct 2022 - PresentOntario, CanadaFounded Contact Center Operations (voice, chat, email) company that services small to medium businessesWe provide turnkey services for setting up on-premise and cloud based contact centers: technical consultation, installation and operations.
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Technical Director, Contact Center For Large Enterprise, Solutions And Technology R&DAvaya Dec 2020 - Sep 2022Directed a team of 120+ software developers, technical architects, and QA members across 8 countries to deliver a Contact Center product with 30K agents’ capacity on a single server with cloud deployment enablement. This was the first of its kind in the industry. Enabled revenue of $400+ M. -
Senior R&D Manager, Unified CommunicationsAvaya Jun 2015 - Nov 2020-Identified the need for Device Adapter to mobilize the migration of legacy Nortel CS1000 to Avaya Aura. Drove requirements with Sales, Product Managers and SMEs, delivered the product in the field which resulted in revenue of $300+ M.-Avaya Device Adapter won the Telephony Magazine Unified Communication Product of the Year Award, 2019.-R&D prime for cloud based Collaboratory labs. Drove adoption of Clabs from 4-5 customers to 100+ within a year via enhancements to support and deployment time reduction by 75%. -
Avaya Communication Server 1000 R&D LeaderAvaya Jun 2013 - May 2015Overall technical R&D Leader for CS1000 IP PBX product. Also primed budget, metrics for product quality, outsourced partner relationship.-Drove proactive quality improvement processes, reduced backlog of customer found defects by 80% and high severity defects by 50% over the course of 9 months. Breakages in the field reduced to less than 1%.- Delivered service packs with critical feature content and fixes every 3 months into the field with high quality.-Reduced R&D investment by 50% while maintaining the committed quality targets. -
Avaya Aura Conferencing Senior Manager R&DAvaya Nov 2010 - May 2013As technical release prime for Avaya Aura Conferencing oversaw team of ~100 designers spread across US, Canada and partners in Russia and Poland. R&D leader for developing the API for integration with social media portals such as Oracle Social Network. Liaised with the Oracle for a concept-to-delivery period of 3 months. This lead to a very successful demo of the OSN-AAC integration in Oracle OpenWorld. -
Senior R&D ManagerNortel Networks May 1990 - Nov 2009-Technical release prime with overall responsibility for delivering CS1000 R6.0 comprising of 18 managers, 330+ designers and testers across Canada, Russia, India and Vietnam.-Fully accountable for staffing and design deliverables – documentation, code, feature testing, schedule and quality metrics for the entire release. -Delivered the release as per committed schedule (1 week ahead) with unparalleled quality; this was also the largest Enterprise release to be ever delivered with a $40M budget.-Reduced time to market schedule of the release by over 50% and pre GA defect density improved by over 60% compared to previous release.-Drove massive quality initiatives: Introduced Requirement mapping tool, s/w quality tools for static code error checking, memory overruns, test tools, test environment upgrades for complex scenario testing including traffic and solutions level testing.A number of these quality initiatives were a ‘first’ for Nortel.-Reduced R&D expenditure by 20% by optimizing on schedule, resources and equipment.
Monica Patel Skills
Monica Patel Education Details
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Electrical Engineering (Major Electronics Engg.) -
Electronics & Telecommunications Engineering
Frequently Asked Questions about Monica Patel
What company does Monica Patel work for?
Monica Patel works for Nerocall Inc.
What is Monica Patel's role at the current company?
Monica Patel's current role is Chief Executive Officer.
What is Monica Patel's email address?
Monica Patel's email address is mo****@****aya.com
What is Monica Patel's direct phone number?
Monica Patel's direct phone number is +161396*****
What schools did Monica Patel attend?
Monica Patel attended University Of Toronto, Punjab Engineering College.
What skills is Monica Patel known for?
Monica Patel has skills like Development, Telecommunications, Technology, Software Development, Software.
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Monica Patel
Greater Toronto Area, Canada -
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Monica Patel
Toronto, On
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