Monica Pathak Email & Phone Number

An enterprising leader with over 18 years of experience in Telecom & Cable Industry- Service delivery, Revenue Assurance, Retention, outbound Operations, Revenue generation, Customer Life cycle management & Back-End Operations A keen strategist and results-oriented leader with expertise in devising strategies aimed at enhancing overall organizational growth, sustained profitability of operations and improved business performanceDemonstrated acumen in mapping business requirements and coordinating in developing & implementing telecom service operations in line with pre-set guidelines; spearheading process transition initiatives, driving business through conceptualizing product, process and system strategies & implementation.Instrumental in successfully directing process objectives and service level agreements to achieve improved performance benchmarks while collaborating with cross-functional teamsA solution oriented professional with sound planning, execution & decision-making skills

Listed skills include Telecommunications, Team Operations, Project Management, People Development, and 12 others.