Strongly skilled and dedicated ITIL Expert with a superior work ethic and client satisfaction record. Widely and deeply knowledgeable in all aspects of ITIL management and coordination. Adept multitasker is able to bring a high number of simultaneous projects to completion with accuracy and professionalism.> Configures and customizes the service management system, including workflow creation and documentation.> Manage multiple concurrent tasks and workstream.> Develop key leadership competencies such as motivating others, customer focus, and stakeholders management.> Uses standard ITIL Methodology to analyze and streamline existing business processes and assists in the creation of new business processes.> Performs system and integration testing with sample and live data> Loads, manipulates, maintains, and integrates data between service management applications and other systems.