Monica Pluma Email & Phone Number

Irvine, Ca, Us

Pendry Newport Beach, California

- Manage all day-to-day HR administration tasks within a luxury hotel with over 400 hourly and salaried employees- Provide administrative support to HR Manager and Director of Human Resources- Assist with the end-to-end recruitment cycle process- Prepare job offer emails and employment offer contracts through Workday- Maintain and upkeep employee records (hourly and salaried employees) through the HRIS System Workday, ensuring that all employee and HR records are accurate and up to date- Plan and execute job fairs off-site at universities and on-site

Angel Stadium, Anaheim, California

- Assists in Human Resources and Staffing operations for the food and beverage department for the MLB Los Angeles Angels - Schedule approximately 400 part-time hourly union and non-union F&B employees in various departments including concessions and vending using ABI Mastermind

Sofi Stadium

- work as an assistant of Human Resources and Staffing team on event days consisting of the National Football League (NFL) and various concert events- assists in check in of employees and temporary labor - help resolve employee conflicts

Angel Stadium, California

- participated in a rotational internship program with Legends Hospitality management - assisted in the warehouse, suites, catering, clubs, staffing, Human Resources, in seat, etc with different managers and supervisors- trained the L.E.G.E.N.D.S way of leadership- helped at other Legends SoCal venues such as Sofi Stadium, BMO Stadium, and Los Angeles Memorial Coliseum

Anaheim, California, United States

Irvine, Ca

Greet guests, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event. Assist with keeping the venue safe, clean and presentable to the guest. Resolve guest complaints or problems.

Costa Mesa, California

-Assist with the Human Resources department in the hiring of over 1500 temporary and seasonal employees- Organize and input hiring information of new hires into HRIS- Screen applicants and conduct over the phone interviews - Hire applicants

Laguna Beach, Ca

-Was rehired by the same management company where I started working in hotels-Apart of the re-opening of a fully renovated 22 room hotel, which has been nominated as the #2 out of 22 hotels in Laguna Beach on TripAdvisor!-Go beyond checking in & out guests as a front desk agent by enhancing guest experiences by working directly to meet all accommodations and requests.-Prepare and set rooms before guest arrival.

Laguna Beach, Ca

-Registering/booking guests in and out of their rooms using OPERA reservation system, while accommodating any special requests within a 36 room property.-Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. -Responsible for the overall operations and appearance of the front desk of a hotel.

Laguna Beach, California

- Checked-in/out, guests of a 22 room motel, within a self sufficient work environment.- Assist guest with reservations, date modifications, and local events via walk-in, phone, and email.- Act as main guest contact while General Manager is off property.- Provide housekeeping items throughout the shift to guests as requested.- Property closed due to renovations

Bachelor Of Science - Bs, Hospitality Administration/Management

Associate Of Science - As, General Studies

Transfer, Hospitality Administration/Management

High School Diploma, General Studies