Monica D. Porter Email & Phone Number

Ypsilanti Charter Township, Michigan, United States

I oversee the Bookmobile, school visits, community events, share resources about the library by doing community presentations, working with YCS, develop partnerships with community organizations and YDL departments to better serve the Ypsilanti community at large.

Ann Arbor

I worked closely with Access Services, Library Communications and Learning & Teaching. My primary focus was engaging and building partnership with our campus community, Ypsilanti District Library and other community organizations that will assist in connecting young adults to our library services, spaces and programs.

Assist patrons with reference: questions and locating materials Assist patrons with computer questions and troubleshootingCheckout, check in and shelve library materials (books, DVDs and journals) Place holds on library materials at the public library and MelcatCreate library accounts for usersPrintout the pull list and pull library material to add to library hold shelf Keep the library clean by straightening furniture and shelf reading book shelves Greets and assist users by directional needs

Ann Arbor, Mi

Supervisory Experience:• Lead of the Student Supervisory Team that consisted of three Information Resources Assistant Seniors• Direct Supervisor for two Information Resources Assistant Seniors• Student Staff• Supervisor for other team members when their direct supervisor is not availableThe scope of the person’s authority that includes training, hiring and mentoring. Responsibilities (essential functions):Supervision: 50%• Hire and Train employees (IRA Seniors and students)• Assist team with setting performance goals and deadlines that align with Library Operations, User Services and Outreach and University Library goals.• Mentoring and coaching teams by providing constructive feedback and support.• Organize workflow and processes for full time and student staff Resolve problems • Maintain Timekeeping and other HR responsibilities (process personnel forms, tuition support, performance management, etc.)• Responsible for Shapiro Library during the day for emergency and operational purposes.• Communication liaison of upper management and employees• Rewards and promotion through performance reviews• Adherence to policies and procedures on behalf of the library and handles any disciplinary action.• Customer Service: 25%• Working shifts at the Information Services Desk• Assisting patrons with library services: copy card, ILL, course reserves, etc.• Check in and Checkout library materials• Problem solving• Explain library policies and procedures• Financial matters: financial holds, lost books and fine payments

University Of Michigan, Shapiro Library, Ann Arbor, Mi

•Student Supervisory Team,The team was formed to help assist the organization with student staffing due to the sharing of three libraries. I was the lead on the team supervising three Information Resource Assistant, Seniors (student supervisors) that were responsible for interviewing and coordinating training. I oversaw over 45 students and was responsible for : Coaching and mentoring student staff timekeeping, scheduling, sharing and encouraging attendance for inclusive events, provided free snacks for the students to help with affordability and wellness, completion of the hire process and develop policies and procedures. This team effort led to me being promoted to Information Resources Supervisor.Project lead on processing course reserves for the library, which included communicating policies with faculty and students, training staff on the process and creating documentation when needed.Project Lead working with outside vendors on behalf of the library, which include ProQuest, JSTOR and EBSCO. The vendors would request library material to be sent or picked up to be scanned for users and this was done by checking out material using a special loan and preparing billing.Created patron accounts for incoming students both undergraduate and graduate.Created patron accounts for incoming students both undergraduate and graduate. Google Drive Blogs and Wikis Microsoft Office HTML/Coding Training Customer Service Social MediaProject Management Communicator Teens/Young Adults Trained new coworkers and students at service desks.Assisted patrons on library policies and procedures, reference and study room scheduling

Ann Arbor, Michigan

Hired, trained, and scheduled new students at the service desk about library policies and procedures and shelving library materialsResponsible for student and full time staff timekeeping Created records for patronsResponsible for staff library over the weekends due to no full time staff Process the incoming of new CDs and DVDs for the library collection Responsible of a large shifting project the music scores and this was done by coordinating students to assist with the shifting of over 10 shelves.Responsible for the scheduling of staff when the library was closed for renovation with the timeframe of the entire summer. Coordinated staff to pull materials for users, maintain the daily tasks of the library (mail, dropboxes, etc.) and working on daily tasks at another location.Assisted patrons on library policies and procedures, reference and study room scheduling

Ann Arbor, Mi

Supervised, scheduled and trained student staff at the Information Desk Collaborated with other departments in the building to maintain library policies and procedures for building keys that belong to their individual specialized rooms by reserving and maintaining a user log updated on a regular basisProject Lead on electronic reserves which faculty would bring over articles and chapters from books to be scanned and uploaded to their course pages.Created and maintained EXCEL spreadsheets for special supplies sold for audio and multimedia roomsResponsible for ordering supplies for the library unit Processed course reserves for faculty and staffResponsible for building emergencies and related issues at nightAssisted patrons on library policies and procedures, reference and study room schedulingCreated library records for electronic material and personal copies for faculty

Detroit, Mi

Responsible for banking on behalf of the library branch by making weekly bank deposits and daily end of the day reports were done by running cash register reportsPrepared books in bad repair to be sent to bindery at the main branchResponsible for the processing of new Baker and Taylor books by placing tattletape and adding to the online catalogAssisted patrons with library services and policies at the service desk. Searched for lost and missing library materialsBilled patrons for lost library materialsChecked out, checked in and shelved library policies

Master Of Library & Information Science - Mlis, Master Of Library And Information Science,Certificate In Public Library Services To Children And Ya, 3.8

Activities and Societies: American Library Association Black Caucus American Library Association YALSA Michigan Library Association

Bachelor Of Science, English, 3.5