Monica Preston Email and Phone Number

Enterprise Account Team leader responsible for managing customer relationships and exceeding management expectations from product implementation through roll out of full Enterprise portfolio.· Provided clear and accurate management reporting and statistics including accurately forecasting imminent invoicing and future income with each client to encourage adoption.· Worked very closely with enterprise team to ensure full client support and project management.· Liaised with operation, development, and technical teams on project escalations and enhancement requests.· Managed changes to project scope and coordinate client communication roll out.· Risk management, Adoption, Forecasting, and Retention for each account

Served as the Community Manager responsible for meeting established budget guidelines by ensuring all rents are collected and posted in a timely manner, vendor/contractor communications are precise, and that net operating income is achieved at the highest possible rate.· Hired, trained, and motivated on-site staff to exceed operational goals.· Ensured lease files were executed properly and all records were submitted to corporate office in a timely manner.· Initiated and implemented policies and procedures to maintain positive client communications.· Physically inspected community regularly to ensure make-readies and preventative maintenance programs were being successfully completed.· Maintained awareness of marketing and leasing trends and strived for occupancy rates to stay above corporate goals.· Promptly and effectively addressed any liability issues that could cause danger to staff, residents or guests and reported all incidents and injuries to corporate office immediately

Served as the GPS and Implementation specialist responsible for rolling out new product and training initiatives for enhancement and property management software integrations.· Rolled out product and software initiatives while ensuring client satisfaction including new product enhancement and integrations.· Trained new and existing users via Collaborative Training Technology· Resolved escalated client issues via telephone and emails.· Created management-specific workbooks and quick guides.· Set up new properties and/or management companies.· Handled new software upgrades ad integrated partner solutions.· Coordinated and manage training assignments to team.· Coordinated high level client rollouts including developing management-specific training materials.· On-site instructor led training sessions weekly as well as scheduled.· Implemented, trained, and serviced new and existing clients with roll out of integration partners.

· Assist users of computer and mobile applications, think creatively to implement improvements.· Support, Develop and deliver training as related to specific integration issues.· Detect problem areas where users have consistently reported problems, or when users are unable to complete certain tasks. Create training materials to assist clients with integration platform.· Receive inquiries from clients through chat, email, or phone.· Create frequently-asked-questions (FAQ) lists and troubleshooting guides to minimize the number of inquiries made.· Research problems and bugs that are reported, monitor and resolve these issues.· Lead teams and projects to resolve complex technical issues. Resolve escalated issues with internal teams.· Protect and ensure the stability of the operational systems as well as maintain the integrity of the data they contain.· Proactively suggest ways of improving system stability, availability, performance and reliability. Assess, coordinate and review all issues and impacts associated with applications support and business processes.