Monica Pugh

Monica Pugh Email and Phone Number

Case Management @ Gainwell Technologies
Monica Pugh's Location
Atlanta, Georgia, United States, United States
Monica Pugh's Contact Details
About Monica Pugh

Highly motivated professional customer support specialist, with 15 plus years of call center,phone etiquette, customer service,as well as troubleshooting and leadership skills. My experience includes but are not limited to; Asset Protection/Fraud, Admin support, Credit Card Processing, technical support, help desk, supervision, new hire trainee, claims adjuster, tech support,HDi.

Monica Pugh's Current Company Details
Gainwell Technologies

Gainwell Technologies

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Case Management
Website:
gainwelltechnologies.com
Employees:
1206
Monica Pugh Work Experience Details
  • Gainwell Technologies
    Case Manager Assistant
    Gainwell Technologies Aug 2024 - Present
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  • Insight Global
    Customer Care Representative
    Insight Global Oct 2023 - Feb 2024
    Dunwoody, Georgia, United States
    Call center support
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  • Merchante
    Customer Care Specialist
    Merchante Oct 2021 - Sep 2022
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  • Safeguard Products Limited
    Claims Adjuster
    Safeguard Products Limited Jul 2021 - Oct 2021
    Atlanta, Georgia, United States
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  • Brightstar Corp.
    Asset Protection/Fraud Agent
    Brightstar Corp. Jun 2019 - Jun 2020
    United States
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  • Brightstar Corp.
    Tech Help Desk - Customer Care Advisor - Agent Asset Protection/Fraud
    Brightstar Corp. Nov 2015 - Jun 2020
    Alpharetta Ga
    Supervisor for Technical Support and Help desk. Ability to answer High Volume Calls, as well as resolving escalated problems. Filing Insurance claims, clarifying issues and researching answers to alternative solutions. Troubleshooting for Tablets, Smartphones as well as MCE Terminal support. etc...
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  • Brightstar Corp.
    Customer Care Advisor -Supervisor
    Brightstar Corp. Nov 2015 - Jun 2020
    United States
    Answer High Volume of supervisor calls, assist with new hire training, troubleshooting devices (tablets, phones MCE Transfer Terminals) creating Zen desk tickets, Data Entry, knowledge of Computers systems and programing, clarifying, issues, filing claims researching and exploring answers and alternative solutions, escalating or resolving escalating calls, Assist customers with device set up and education. etc...
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  • Comcast Cable
    Outbound Sales Representative
    Comcast Cable Mar 2014 - Sep 2014
    Prepare accounting invoices for scanning, operate computer billing and data system, key orders to establish service, utilize system functions to perform data look up and validation, meet sales quota, ability to persuade or rebuttal
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Monica Pugh Skills

Microsoft Office Microsoft Word Powerpoint Customer Service Microsoft Excel Public Speaking Sales Retail Management Technical Support Employee Training Electronic Troubleshooting Strategic Communications Zendesk Data Entry Billing Systems Smartphones Team Leadership Creative Problem Solving Escalation Resolution Receptionist Duties Typing Supervisory Skills Invoice Processing Phone Etiquette Multi Line Phone Professional Phone Skills Order Fulfillment Front Office

Monica Pugh Education Details

Frequently Asked Questions about Monica Pugh

What company does Monica Pugh work for?

Monica Pugh works for Gainwell Technologies

What is Monica Pugh's role at the current company?

Monica Pugh's current role is Case Management.

What is Monica Pugh's email address?

Monica Pugh's email address is mo****@****tar.com

What schools did Monica Pugh attend?

Monica Pugh attended Bainbridge College, Elaine Sterling Institute, Early Co. High.

What skills is Monica Pugh known for?

Monica Pugh has skills like Microsoft Office, Microsoft Word, Powerpoint, Customer Service, Microsoft Excel, Public Speaking, Sales, Retail, Management, Technical Support, Employee Training, Electronic Troubleshooting.

Who are Monica Pugh's colleagues?

Monica Pugh's colleagues are Phil Allen, Kartik Simhadri, K D., Shalini Kumari, Sandipan Chakraborty, Regina Langford, Cesar Rojo.

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