Promoted to Revenue Cycle management agent.• Accurate data entry of all patient information.• Enter and review data for claims accounting.• Handle escalations and report anomalies.• Also, worked for the IDM (Insurance documents management) team, in charge of reviewing all the documentation related to insurance letters/claims/payments.

Started as a Customer Service & Sales agent.• Assisting customers through calls, emails and chats for teledentisty company.• Providing information about new products to both, current and new customers.• Offering support to the Quality team as a backup.

Got an up-skill on the sales team, acquiring knowledge about more products such as Direct TV/Uverse & AT&T mobility.• Demonstrated strong sales skills by consistently meeting and exceeding monthly quotas.• Collaborated with team members to achieve sales targets.• Floor support agent, monitoring compliance with metrics and also supervising the work of new hires.Providing product information and sales best practices.

Started as a customer service agent at the AT&T account, providing ahigh level of customer satisfaction through excellent communication.