Monica Quiroga, Pmp Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

Responsible for delivering the company's regional Target Operating Model for the Property & Casualty line of business in Latin America. Centralizing strategic initiatives in the region to improve process and system efficiencies and effectiveness for underwriting decision-making to serve customers more efficiently and increase quoting capacity.

Miami, Florida, United States

Responsible for delivering the company's regional Target Operating Model for the Property & Casualty line of business in Latin America.

San Isidro District, Lima Region, Peru

• Direct the overarching Project Management Office strategy necessary to support the companies' projects.• Oversee process improvements, while identifying, recommending, and implementing industry best practices.• Responsible for the overall direction, coordination, implementation, execution, control, and completion of process improvements that will result in the overall optimization to meet goals of the company´s strategy. • Responsible for maintaining focus and discipline utilizing the Project Management Institute (PMI) and Scrum Agile frameworks.

Peru And Bolivia

• Senior Project Portfolio Manager, delivering multiple projects and leading global teams, both in-situ or remotely, while delivering solutions and objectives for enterprise customers and partners. • Expertly developed productive business relationships with various individuals associated with the project, bringing major contribution in the success of filling the first luxury shopping center in Bolivia.• Provided expert project control oversight managing the project scope alternation, potential risk classification, and contingency plan development.

Colombia

• Program Manager for Call Center projects in the United States, Latin America and the Caribbean. • Created efficiencies and savings through the implementation of various tools including, telephony enhancements such as NICE, PBX and IVR, as well as employee/management tools such as Workforce Management, Performance Management, KANA, and Salesforce, a Customer Relationship Management (CRM) software.• Managed regulatory matters mandated by Labor Unions on topics related to eliminating positions in countries, meanwhile managing challenging teams due to resistance to change. • Results led to Company savings amounting to $600,000 USD due to the reduction of approximately 20 positions.

London, United Kingdom

• Recruited by AIG Vice President of Shared Services to lead migrations in Europe, Middle East and Africa and help support the start-up of a new office in Sofia, Bulgaria. • Performance managed resources supporting migrations of various functions, including Operations, Accounts Receivables, and Claims, to ensure the appropriate level of quality and the specified timelines were met. • Migrated 60 positions in EMEA and contributed to the run rate savings corporate goal of $40M and annualized ERR targets ($11.3M).

Bogota, Colombia

• Led resources and process migrations through project execution to contribute to the achievement of $1.8 million USD Ending Run Rate savings for 2013. • Project managed all aspects of migration activities in Central America and Puerto Rico, including business case development, infrastructure planning, training requirements, systems development, capacity analysis, and service level agreements. • Built relationships with key stakeholders and business partners to leverage partnerships to further clarify requirements, opportunities and constraints for outsourcing projects.

Greater Los Angeles Area

• Led a team of 25 agents responsible for acquiring land and land rights to build over 173 miles of transmission facilities to deliver the company’s most emblematic project, the Tehachapi Renewable Transmission Project. • Directed team of agents responsible for meeting project milestones, within project scope, budget, and schedule. • Partnered with utility companies and agencies to facilitate right-of-way use, relocation of utility facilities, and prevention of underground utility facilities damage. • Developed resource plans, trained and developed employees and managed cross-functional teams to increase performance.

Westminster, Ca

• Managed land acquisitions for capital projects with budgets over $1 Billion USD by tracking milestones, cost and schedule baselines to meet project deliverables. • Monitored major projects, contract negotiation, and customer data in Access and SAP. • Acquired licenses, permits, consent agreements, relocations, and grant out of rights with outside utilities and agencies.

Greater Los Angeles Area

• Investigated, mediated, and resolved consumer fraud complaints in topics related to real estate matters and other consumer fraud. • Managed projects comprised of multiple complaints by interviewing witnesses, conducting research and analysis, and preparing civil and criminal reports for prosecution to agencies.

Master’S Degree, International Administration

Master Of Science, Leadership And Management

Bachelor Of Arts (B.A.), Political Science And Spanish

Activities and Societies: Gamma Phi Beta

Junior Year Abroad, Political Science And Spanish

Certificate In Project Management, Project Management