I run an online business providing custom hair accessories for children.

Schedule all in office events.Process all new hire employees including corporate office, field employees and four satellite office locations.Maintain accurate records of employee files including performance evaluations, salary increases and separation of employment as needed.Consult with Managers in regards to employee consultations and advise on termination if appropriate. House all documents in Personnel folders with utmost confidentiality.Enroll all employees in health and dental insurance programs. Audit monthly statements from Humana and Met life.Work with insurance broker to compare and make recommendations for yearly insurance renewal.Report employee information to the Attorney General upon request.Report new hire to the Texas Attorney General.Run all employees through E-Verify database.Participate as a member Corpus Christi Human Resource Management Association a SHRM affiliate.Coordinate and participate in the interview process by including summarizations and recommendations using a point scale. Work with temporary agencies to coordinate temporary worker interviews and employment.

Train new hire and current employees in various products.Provide new hire employees with orientation materials including benefit packet information.Assist employees with questions about various health plans, 401 K, and employee stock purchase plan and assist with enrollment.Hold meetings for Trainers and manage training schedule for upcoming classes.Schedule classes for all new hire employees.Maintain client relationship by communicating process improvement suggestions.Manage a team of 25-35 agents.Provide coaching and feedback on quality monitoring.Maintain accurate payroll records for agents which includes all hours worked are paid properly using PeopleSoft payroll system.Ensure holiday pay, vacation pay or any other benefit time off is accumulated and accounted for on a monthly basis.Work with corporate payroll department in cases of employee payroll discrepancy requests.Interview and score prospective employees utilizing Behavioral Interviewing techniques and grading methodologies.Participate in job fairs producing up to 20 on the spot interviews daily.Extend job offers to prospective employees.

Train new hire and current employees for Merck Medco Inc.Head Trainer for ramp up efforts in out of state locations.Provide coaching and feedback on quality of newly hired Trainers.Create payroll account for newly hired employees in the payroll system.Maintain accurate payroll records for all training classes.Using APAC payroll system code each employees daily hours worked.Compare time scheduled with time off phones for breaks and lunches for each employee on a daily basis and make corrections as needed.Correct payroll discrepancies by researching hours worked versus hours paid prior to payroll closing date to prevent over or under payment to employees.

Assist with inbound customer service requests for various companiesAssist other customer service representatives with question via the help deskAssist agents with escalated calls