Monica Singleton Email & Phone Number

Arlington, Virginia, United States

• Follow proper procedures to hang and maintain customer posters in all buildings.• Offer to check luggage and coats.• Issue loaner badges as requested.• Assist Amazons recruiting department by issuing and collecting a Non-Disclosure Agreement (NDA) and verify the form is signed and dated. Contact first interviewer at appropriate time.• Welcome on-site visitors and issue the appropriate Visitor Badge. Determine the nature of their visit and announce them to the appropriate person.• Direct new hires and temporary employees to Security Badge Office to get employee badge.• Answer incoming telephone calls, determine callers need and transfer to appropriate person or department.• Subscribe to reception email lists and respond to all email in a timely manner, not more than 30 minutes from receipt.• Respond to all e-mails sent by Reception Leadership acknowledging you received, read and understand the content if it is requested.• Manage distribution of LCD projectors including monitoring all e-mails for LCD projector reservation requests and updating outlook calendars with status of reservation. Work with Supervisor to resolve issues including reservation conflicts, missing projectors, and broken or not returned equipment.• Distribute assets for Amazon employees and update the associated logs. This includes, but is not limited to keys, access cards, and parking items.• Maintain appropriate levels of reception forms and supplies. Report to your Supervisor when supplies need to be ordered.• Keep the lobby, my workroom and desk clean and organized.• Call security as needed for assistance and follow proper escalation procedures.• Assist employees with catering deliveries including getting a cart for them, or helping to carry items to their meeting location.• Create remedy ticket for any facility issues brought to receptions attention.

Arlington, Virginia, United States

Regularly inspecting units and common areas, alerting property management of any maintenance issues as necessary;Monitoring tenants' guests, resolving disputes as necessary;Responding to after-hours crises;Coordinating with case managers, the landlord, and other PSH staff to resolve tenancy issues;Conducting periodic tenant community meetings;Developing a Resident Tenant Committee to support positive communication and a sense of community;Developing and managing a volunteer tenant monitor program; andServing as the Arlington Mill Residences' primary liaison to the DHS Supportive Housing Services Manager regarding staff scheduling, tenant issues, and program operations.

Woodbridge, Virginia, United States

Reviewed and processed Prince William County (PWC) business license, tangible and personal property documents. Reviewed personal property via DMV. Maintained digital and physical financial records. Revised and reviewed the appropriate NAICS codes for PWC businesses in Excel Reports. Printing, scanning, mailing and data entry duties were included. Keeping a clean and organized work environment.

-Importing confidential documents in to the OnBase system.-Preparing Doctors Orders, HSI's and Physicians Certifications to be faxed to the appropriate Doctors office using Biscom.-Providing customer service to Arlington county residents for the Dept. of Human services as well as assisting with customers and food establishment venders for the Environmental Health desk.-Processing food establishment applications through the EHD system and mailing the permits out to their appropriate owner.Providing customer service by phone assisting with vector and food poisoning calls for Environmental Health.-Filing, emailing, scanning and printing duties are involved as well.

Arlington, Va

• Answered and made outgoing phone calls with a friendly manner.• Signed in potential clients in order to direct them to the appropriate department and provided them with customer service to answer their questions as well.• Developed and maintained a filing system while keeping a clean work area.• Acts as the point of contact for internal and external clients.• Mailing out expired permit letters to inform our clients of their permit status.• Assisted with the administrative duties of printing, faxing and scanning.

Rockville, Md

• Greeted/acknowledged all residents and announced/signed in all guests, contractors and vendors.• Provided resident services such as package and dry cleaning acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand.• Projected a consistent image that complemented the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced.• Completed daily shift reports giving a time-stamped overview of what went on during shifts, as well as an inventory log that is checked against a computer programming system called Yardi.• Received, sorted and distributed mail and packages.• Conducted a thorough walk-through of the property making sure to secure all utility rooms and the pool area.

Laurel, Md

• Answered phones and referred client to the appropriate counselor or RN.• Began the intake process for each client by entering data and handling fees 3-4 times a day. • Provided all information and tour of the facility, including the rules and regulations.• Provided referrals and resources to the clients working with the counseling services.• Communicated with parole officers, attorneys, Child Protective Services, and family members.