Monica Sofia Piçarra Email & Phone Number

Lisbon Area, Portugal

Major CRM SupportData Quality Analysis Ongoing project monitoringError analysis and implementation of workarounds, with the aim of minimizing impact to final client.Implementation of monitoring and proactive analysis of data quality, in order to ensure the success of the projects and detect adjustment needs, in a continuous improvement area.Configuration and Campaign Manager, from the telephony, uploads, implementation and management of smartcripts.Guidance to continuous improvement of supported systems. Application Support 24/7.

Lisbon Area, Portugal

2nd line of Application Support in various frontend and backend services of Customer ServiceInstallation and monitoring of releases in Test and Production environmentsTechnical support and passing procedures to the first line support teamGuidance to continuous improvement of supported systems Application Support 24/7.

Lisboa

Elaboration and implementation of requirements. Participation in a project for a civil service department, integrated in several functional areas, such as financial and logistics.

Lisbon

1st line Support to POS system for an international group based in Portugal, which operates in the Food Distribution and Specialized Retail sectors.

Licentiate Degree, Computer/Information Technology Administration And Management

Activities and Societies: This degree has as main objective to provide an updated and advanced training aimed at forming graduates.

Java Programming Course

Visual Basic 6.0 Programming Course

Certificação De Formação Profissional Em Tecnologias De Informação De Apoio À Gestão Empresarial, Certification Of Professional Training In Information Technologies To Support Business Management

Information Tecnologies, with special highlighting of PHC Software Advanced

Erp Navision Financials Solution Developer, Erp Systems

ERP Systems Overview

Crystal Reports 8.0

Reporting skills ( creation, desgin and implementation)