Monica Thill Email & Phone Number

Minneapolis, Mn, Us

Eden Prairie, Minnesota, United States

Shakopee, Minnesota, United States

Bloomington, Minnesota

Greater St. Louis Area

Cluj County, Romania

• Leadership: Hired as the first member of this team in Cluj, establishing processes and providing recommendations for the Romania branch resulting in eventual growth to a 5 person team; Served as on boarding lead for each new team member• Negotiation: Served as liaison between client, engineers, supply chain and manufacturing – negotiating price, quantity, delivery methods and timing between all parties• Forecasting: Forecasted future sales using MS Excel to track and analyze prior service orders based on product type, lead time for manufacturing, customer budget cycle, product cost and likelihood of replenishment needs; Provided forecasted sales data to Director of Service in France• Cross-Cultural Teams: Collaborated closely with international teams in the US, France, India, Eastern Europe and the Middle East• Relationship Management: Recognized for providing excellent client service through trust building and above-and-beyond support• International Business: Learned, audited and trained team members on US international trade policies, trade law and relevant international sanctions• Trade Compliance: Verified client’s location, the intended use of products to ensure compliance with trade policy; Discovered and reported a large order which violated these terms prior to order fulfillment• Process Improvement: Recommended increasing service team access to internal databases to allow autonomous verification of parts availability and pricing – cutting quote response time from 2 days to 10 minutes and accelerating the rate and timing of sales conversion

Cluj County, Romania

• Offering technical support in French for audio-visual products to clients by phone and email• Tasks distribution within the team and provided peer training• Work procedure compilation

Master Of Business Administration - Mba, Business Administration, Management And Operations

Master'S Degree, Political Science And Government

Master'S Degree, Political Science And Government

Bachelor'S Degree, European Studies/Civilization

Leading - Edge Negotiation Program