Facilitated the acquisition of state and local grants and optimized tax liabilities for diverse corporate entities. Key focus areas encompassed:- Facilitation of COVID-19 Related Employment Credits (Employee Retention Credits, Restaurant 5Revitalization Fund Grant, SVOG)- Management of Georgia Incentives & Credits (JTC, QJTC, Port, Relocation/Expansion)- Coordination of Cal Competes, CAEATFA, and Local Tax Sharing initiatives- Oversight of Federal Interest Recovery processes- Provision of State & Local Tax Incentive Services- Management of State Income Tax and Sales/Use Taxes

At State Farm i was tasked with;- Managing claims processes with clients, ensuring satisfaction from start to finish.- Developing a personal rapport with clients that reinforces their decision to use thebrand and develop referrals.- Identifying existing clients that are potential churn, work with them to ensurehigh-level customer retention.- Incorporating a customer-focused, needs-based review process to educate clients about their options, raisingsales by 60%.- Work alongside the agent, establishing and ensuring marketing goals.- Maximizing profitability through superior customer service, effective and prompt communication and follow-up onall pending matters with the customer.- Tasked with developing leads, scheduling appointments, identify customer needs, and market appropriateproducts and services to meet client requirements.- Increased sales working directly with clients to develop rapport, build sales based on needs and desires andclose deals in a timely manner.- Exceeded all personal and corporate sales quotas on a continuous basis.- Provided outstanding and professional customer support: achieving a record high customer satisfaction rating.- Proactively completed assigned tasks accurately and thoroughly, and within a specified timeframe.

As a ride consultant with ethosIQ I gather details about a customer needs and find a ride best fit for the customer. I also reach out to car service providers to help ensure the customer gets the best ride possible.

As a member of the Administrative Support Team I am tasked with many roles and responsibilities.Hiring and onboarding of new associates . Systems used: Kronos, Oracle (Peoplesoft) and Taleo. I must help identify resources that are capable of doing the job without needing supervision or to have someone look over their shoulder. These individuals need to be capable of understanding the basic goals of Macy’s and embrace the strategies for achieving those goals.Prepare daily vault deposits and audit sales registers to ensure compliance with money handling guidelines, controls and procedures. Reports significant problems to management while ensuring that internal store procedures comply with corporate requirements and policies.

Worked within the customer service group selling event tickets and taking customer service calls. Tasked with meeting answering of 80% calls routed to me within 20 seconds. Made commissions with the selling of tickets for venues around the USA such as Staples Arena, Sprint Center, Target Center, Home Depot, Nokia Theater, and The Coliseum for such artists as Elton John, Celine Dion, Shania Twain, Rolling Stones, Foreigner, Depeche Mode, Ringling Brothers, Houston Dynamo and LA KingsAssist clients with the Customer Service and complaint resolution. This required me to develop and polish Customer Service skills. When problems arose with customers, I was the customers’ first contact and final contact to gain resolution. Tasked to diffuse the tough situations. My ultimate task was making even the most difficult customers happy so that we could retain customers and the business unit I belong to at the time.

Internship with Houston's number one fastest growing company (listed 65 in the INC. 500 -5000, 2013 fastest growing companies in the USA) environment. When summer internship completed, was offered full time job having proved to have gained a broad experience in various aspects of sales and marketing.Responsibilities included: -Assist in the creation of signage, circulars, mock ups, e-mail campaigns, on line promotion, etc.-Assist in the distribution or delivery of marketing materials-Assist with fulfillment of marketing offers-Assist with execution of trade shows-Assist with the preparation and delivery of training materials-Perform analysis of marketing and sales data-Seek and analyze competitor marketing and sales materials both on and offline-Prepare presentations-Open and sort mail-Enter contact information into contact management systems-Provide support to social media efforts