Produced precise financial reports for all resolved claims. Guaranteed the accurate recording and prompt dispersal of funds to clients, lien holders, medical providers, and internal accounts. Guided clients through the post settlement process, ensured all necessary documentation was obtained and processed within specified deadlines.Audited all case files upon settlement to ensure capturing and documenting of all invoices.Acted as a point of escalation for challenging issues and clients, utilized effective communication and problem-solving skills to resolve complex situations and increase client retention.

Developed and maintained positive relationships with new and returning clients; created plans to resolve their claims within specified deadlines. Maintained a caseload of 90 to 120 clients.Obtained and reviewed various insurance documents to obtain information regarding insurance coverage, limits and exclusions. Documented findings within the case management system.Communicated with clients, insurance companies, medical providers and government agencies to obtain and document all evidence and information relating to the case.

Conducted legal research and analysis related to consumer debt collection practices and regulatory compliance, including the Fair Debt Collection Practices Act (FDCPA) and state consumer protection laws.Managed a high-volume caseload of debt collection matters, including tracking case deadlines, communicating with clients and opposing counsel, and updating case management systems.Responded to court and debtor inquiries regarding account ledgers and calculated payoff amounts.Drafted and reviewed pleadings, motions, and other legal documents related to debt collection litigation, including complaints, answers, discovery requests and responses, and motions for summary judgment.