Monica Wan Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

As a Senior Analyst in the Line 1 Risk team, I specialize in governance and reporting, with a strong focus on analysing incident, issue, control and complaints data. I excel at delivering in-depth risk theme deep dives and preparing comprehensive risk reports, leveraging my expertise in data analysis and governance to provide actionable insights that drive effective risk management.

Sydney, New South Wales, Australia

Line 1 Risk Specialist overseeing the operations of the Treasury and Trade Solutions (TTS) Client Operations business in Australia and New Zealand, spearheading risk identification, control optimization and process automation initiatives.

Sydney, New South Wales, Australia

Generated monthly operational risk reports for executives to read, helping them focus on strategic management of key risk indicators, high-rated issues, process improvement and control optimisation; Facilitated and coordinated key risk forums to ensure all the records are kept for governance purpose.

Sydney, New South Wales, Australia

Provided high quality full scope financial advice through face-to-face, video conference, and telephone in areas including retirement planning, superannuation, personal insurances, and managed investments. Focused on establishing clear goals, objectives and needs with the clients then built a Financial Plan to ensure they are on the correct path.

Sydney, Australia

Leveraged comprehensive expertise in end-to-end process management to significantly enhance the customer service experience, from initial onboarding to the final implementation of financial advice. My role was instrumental in ensuring that each phase of the customer journey was optimized for efficiency, satisfaction, and risk mitigation.

Sydney, New South Wales, Australia

Focused on the effective management of risk that have materialized, including Issues and Incident management, Controls Testing and Remediation. Oversaw and managed multiple compliance issues and incidents at the same time, including identifying and assessing risks from changes to products and processes, and delivery of control enablement initiatives to achieve better risk outcomes.

Sydney, Australia

Excelled in a critical risk management role, where I was tasked with investigating and assessing the appropriateness of past financial advice provided by Commonwealth Bank and its subsidiaries. This role required a keen analytical eye and a deep understanding of risk principles to ensure compliance with rigorous assessment guidelines.

Marrickville

Specialized in the preparation and analysis of accurate monthly financial reports, streamlining financial processes and enhancing data-driven decision-making across the organization.

Sydney, Australia

Oversaw the full spectrum of financial accounting and office management, serving as the cornerstone for seamless operations and robust financial health.

Smithfield

Collaborated closely with the finance manager in a high-stakes MYOB to PEACH data migration project, utilizing advanced Excel techniques to analyse and rectify data discrepancies, ensuring accurate and timely reconciliation and enhancing data integrity.

Sydney, Australia

My academic achievement of a High Distinction in Tax Law paved the way for my professional journey, directly leading to my employment as a Tax Consultant. Successfully prepared over 50 individual tax returns, ranging from simple to complex tax situations, through both face-to-face consultations and efficient phone communication.

Bachelor'S Degree, Professional Accounting

Activities and Societies: 1. Global Leadership Program; 2. Robert Menzies College Student Association Social Committee; 3..

Advanced Diploma Of Translating, Language Interpretation And Translation

Two-direction translation between Mandarin and English.

Associate'S Degree, Advanced Diploma Of Financial Planning

I completed Advanced Diploma of Financial Planning through Mentor Education

Associate'S Degree, Diploma Of Financial Planning

I completed Diploma of Financial Planning through Kaplan.