Monica Waters work email
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Throughout my career I have established myself as a highly effective leader who has streamlined business operations and improved internal processes to help drive the company's overall growth. My extensive background in business planning, customer retention and executing on strong business initiatives are just a few key areas where I have set myself apart from others and have increased market share for the companies where I have worked.A few key highlights from my career include:* Effective communicator and relationship-builder who has the ability to gather and share information effectively across all management, department and discipline levels.* Experience in streamlining processes and procedures to improve operations performance and increase productivity.* Success in exceeding key performance metrics on a consistent basis to positively impact the company's overall growth and market penetration.I have enjoyed a tremendous amount of success and I have been recognized for my leadership and work performance by key decision makers and clients. If you are looking for hands-on business professional who is able to deliver positive results then please contact me today. I would welcome the opportunity to discuss how I could benefit your organization as a valuable team member.
Dakota Financial
View- Website:
- dakotafinancial.com
- Employees:
- 3
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Dakota FinancialRichardson, Tx, Us
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Senior Customer RelationsDakota Financial Jun 2021 - PresentLos Angeles, California, Us
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Co-OwnerMustang Windows & Doors Jan 2021 - PresentMustang Windows & Doors offers steel and wrought iron doors and windows in both custom and standard designs. Replacement windows and patio doors are available in steel, vinyl, aluminum and aluminum wood clad.
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Business Development, Lovelace TeamChicago Title Of Texas, Llc Sep 2020 - Jun 2021 -
Director Of Business AlignmentOnyx Centersource 2019 - 2020Dallas, Tx, UsIn my most recent position, I was a member of the Client Management Team that focused on new product roll-outs and system enhancements specializing in partnership with clients in the travel and hospitality industry. I collaborated with internal teams to spearhead operational system changes, client transition and implement new service management tools. Additionally, I served as the liaison between key decision makers and internal teams for projects I managed.A few key highlights while in this role include:* Instrumental in transferring the company's direct debit processing system to a new financial institution that led to reducing expenses by $250K annually.*Expanded the Salesforce program to include reporting and client management functions for account managers that offered additional reporting services including automated tracking for account management tasks, customer survey capabilities and an executive level overview of customer status. -
Director Of Project ServicesOnyx Centersource 2018 - 2019Dallas, Tx, UsIn this position, I managed Operational/Business Projects and reported direct to the Chief Operating Officer. *Served as the Steering Team Committee Lead which involved collaborating with Project, Product, and Technology Managers, as well as the executive leadership team. Conducted monthly meeting to provide status updates on current and upcoming projects. *Managed the consolidation of two national hotel chains into a centralized processing system that allowed the client to access a single platform for payment processing.
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Director Of Global OperationsOnyx Centersource 2009 - 2018Dallas, Tx, UsIn this position, I provided leadership and direction to a team of 12 production operations analyst and 28 offsite administrative personnel that specialized in supporting technical and production support issues based on customer requests and internal processing requirements. I effectively monitored all processing cycle times to ensure all milestones were met and payments were processed weekly. I served as liaison related to escalated issues for the vendor and ensuring Service Level Agreements were met. My role also included overseeing training and development of staff members. Additionally, I partnered with senior leaders to review weekly and monthly status reports.A few key highlights while in this role included:* Identified opportunities to streamline internal processes that resulted in outsource processing responsibilities to a third party vendor and reduced operational expenses by $500k annually.*Streamlined internal systems by taking manual data entry processes and implementing online system in which data was collected electronically and updated into the company's database.Additional positions held with the company include: Senior Manager for Customer Service (2003 to 2009) and Senior Manage for Service Delivery (2002 to 2003
Monica Waters Skills
Monica Waters Education Details
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Texas Tech UniversityGeneral
Frequently Asked Questions about Monica Waters
What company does Monica Waters work for?
Monica Waters works for Dakota Financial
What is Monica Waters's role at the current company?
Monica Waters's current role is Customer Relations.
What is Monica Waters's email address?
Monica Waters's email address is mo****@****egs.com
What is Monica Waters's direct phone number?
Monica Waters's direct phone number is +121443*****
What schools did Monica Waters attend?
Monica Waters attended Texas Tech University.
What are some of Monica Waters's interests?
Monica Waters has interest in Politics, Animal Welfare, Children, Education.
What skills is Monica Waters known for?
Monica Waters has skills like Customer Service, Revenue Analysis, Outsourcing, Sales, Team Building, Hospitality, Yield Management, Contract Negotiation, Management, Leadership, Account Management, Hospitality Management.
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