• Strategic planning and resource allocation• Establish operational processes/process improvement• Manage strategy implementation, in particular regarding budgets and timelines• Ensure quality control of all company output as pertains to customer acquisition and delivery of services• Ensure all department heads are fully informed of operational objectives• Set operational and/or performance goals for each department which are aggressive, achievable, and tied to long-term goals• Establish and monitor performance reporting systems• Monitor department performance against performance goals to ensure that progress is being made• Conduct regular meetings with department heads to ensure that priorities are clear and coordination is good• Ensure activities comply with organizational requirements for quality management, legal stipulations, and general duty of care.• Facilitate resolution of issues between departments• Take charge in high-priority crises.