Directed and Managed a staff of Account Managers specializing in project management and the building of strong client relationships. Increased annual sales by identifying the customers’ needs and introducing new services. Managed customer projects, exceeded their expectations and immediately resolved issues by presenting creative solutions. Supervised Vendor relationships. Negotiated pricing and terms agreement with Vendors. Customized Client projects and created quotes. Provided ongoing training for Staff members. Achievements:•Developed strong client relationships with key management.•Consulted with Key Management to gain referrals to other divisions to increase revenue.•Increased annual sales by 25%.•Rated in the top 1% for the highest Annual Profits of New Products and Services.•Managed a team that achieved a 100% rating in Customer Satisfaction.•Sold high revenue items to increase margins. •Implemented and trained staff and related departments on a new operating system.•Organized presentations.•Instrumental in the development of training, developing policies, procedures and manuals.•Team Member of the Company’s Strategic Committee.

Managed clients’ accounts and responded to needs. Built customer rapport through interviews and the presentation of the College’s programs. Consulted prospects on the correct career path according to their interests, skills, experiences, and previous education. Negotiated program terms and agreement. Created tracking reports to pursue prospects and production. Worked as a team member but yet independently to create sales and build client relationships. Provided direction to students on the processes for College admission. Worked as a liaison to address concerns between the student and the College. Represented and promoted the College at job fairs and business functions.Achievements:•Increased the Colleges’ total student enrollment by 30 percent.•Awarded Admissions Representative of the Quarter: April 2003, January 2004 and July 2005.•Honored as a High Revenue Producer and rated in the top 1% for all campuses. •Increased the Colleges’ retention rate through the development of relationships.•Trained Colleagues on Sales strategies and techniques to increase enrollments. •Devised creative sales strategies and marketing measures to produce sales.

Coordinated and monitored Direct Mail projects according to client specifications and timelines. Provided front-line support to clients and internal departments concerning project revisions and status. Managed client’s projects and worked as a liaison between the client and company. Created the procedures for project management order entry for Account Managers. Managed invoicing for customer projects. Achievements: •Managed accounts and projects for high-profile clients. •Rated 100% in customer satisfaction.•Built and maintained long term relationships with Clients.•Provided direction and value-added Account Management to increase and maintain sales.•Engaged in up-selling new products and services.•Instrumental in the development of a custom computer program for project specifications, reports, and tracking.•Represented the company at job fairs and trade shows