• Provide excellent customer service to diverse clientele by telephone and in person.• Management of hotel Gift Shop; including purchasing, receiving, and inventory control• Maximize Gift Shop revenue by controlling costs and driving sales• Responsible for selection and full supervision including annual evaluation of Concierge Attendants; assigns work and ensures appropriate training is provided, and administer disciplinary actions• Prepare weekly staffing schedule according to a 14-day forecast of occupancy.• Arrange reservations, amenities, correspondence, and special requests of VIP guests.• Act in capacity of Manager on Duty as scheduled Monitor and maintain safety standards according to hotel policies and procedures ensuring the highest care for all guests and staff.

• Provide excellent customer service to diverse clientele by telephone and in person.• Maintain Director of Sales and Marketing and Sales staff files on a daily basis.• Compile and distribute Sales Managers activities and database productivity to Owners, for bi-weekly progress report conference call. • Accurate monthly reporting on Sales Managers productivity and sales goals.• Create and maintain collateral on promotions and advertising for the hotel and restaurant.• Prepare correspondence of the Director of Sales and Marketing including proposals, contracts, rooming lists, and confirmations.• Arrange reservations, amenities, correspondence, and special requests of VIP guests. • Participate in monthly committee meetings to raise associate morale and safety awareness.• Assist Director of Catering and Director of Sales and Marketing in high profile group planning including NCAA Football and Track & Field events.• Collaborate in the planning and detailing of hotel community events including Business After Hours, New Year’s Eve Funkabration, and Valley River Inn’s 40th Anniversary.• Retain database integrity by weekly reviews of OPERA and DELPHI with Reservations Supervisor, and entering in final group room nights and revenue.• Receive and promptly respond to guest inquires directly from the website contact application.• Maintain accurate and organized files for General Manager.• Transcribe and distribute memos, reports, and guest letters for General Manager.

• Provide excellent customer service to diverse clientele by telephone and in person.• Confidentially and securely manage guest information.• Supervision and oversight of up to 16 employees including Front Desk Agents and Bell Staff.• Prepare weekly staffing schedule according to a 14-day forecast of occupancy.• Act in capacity of Manager on Duty as scheduled.• Resolve guest issues striving for high guest satisfaction.• Handle a cash bank including daily reconciliation with attention to accuracy and detail.• Train new hires in all aspects of Front Desk Agent duties, including but not limited to: Opera Property Management System, exceptional customer service, and accurate cash handling procedures.• Effectively lead team of Agents and Bell Staff to efficiently and professionally serve guests.• Monitor and maintain safety standards according to hotel policies and procedures ensuring the highest care for all guests and staff.

• Provided excellent customer service to diverse clientele by telephone and in person.• Confidentially and securely manage guest information.• Resolved guest issues striving for high guest satisfaction.• Handled a cash bank including daily reconciliation with attention to accuracy and detail.• Trained new hires in all aspects of Front Desk Agent duties, including but not limited to: Opera Property Management System, exceptional customer service, and accurate cash handling procedures.• Effectively participated as a team member to efficiently and professionally serve guests.

• Provided excellent customer service to diverse clientele.• Maintained guest room cleanliness following hotel protocol and procedure to ensure guest satisfaction.• Completed special requests from guests and employees promptly, efficiently, and professionally.• Effectively participated as a team member to efficiently serve guests.