Senior HR Business Partner and Head of Learning & Development

• Manage a large team of learning professionals who support the end to end people development experiences and solutions for global functions at AIG (IT, Finance, Audit, Human Resources, Risk, Compliance, Legal, Admin, Communications, and Investments) – report directly to the CLO within Human Resources.• Created an IT wide global learning strategy that incorporated multiple variables including competency frameworks, job families, skill gap assessment results, business strategic priorities and a global IT location strategy.• Partnered with Deloitte for 12 weeks to develop a business case to conduct an enterprise wide Learning Transformation; obtained agreement from CEO and extended leadership team to implement business case recommendations.• Led the Organizational Design work stream to stand up the restructured Learning & Development operating model which shifted from a decentralized to centralized model.• Influenced Executives and other senior stakeholders from across the Functions to transfer their embedded learning resources into a centralized learning organization.• Managed a project team responsible for researching potential unified learning technology platforms aimed to enhance and customize the employee learning experience.• Led a team of instructional designers and developers that established a learning architecture to support a new performance management framework that eliminated ratings and focused more on continuous conversations between managers and employees – branded Conversational Excellence. • Built and manage the Think Tank Training Center of Excellence – a web-based collaboration tool AIG uses to unleash ideas, align teams towards common goals, and advance change initiatives.

•Design and execute learning and development strategies aimed to improve the performance of Investment and Corporate Bankers at various stages in their careers. •Manage the Global Product Training monthly learning series for Analyst, Associate and VP level Corporate and Investment bankers.•Manage the annual Corporate and Investment Banking (CIB) Global New VP program, a robust learning experience of business strategy updates and skill building, for over 100 global Investment and Corporate bankers aimed to ensure their success as they transition from Associates to Vice Presidents.•Manage the "Passing Down the Wisdom" program for Director level high potential bankers in the Americas which provides client relationship management best practices advice from successful senior bankers.•Act as a Leading at Citi Table Coach which requires providing one on one coaching sessions to Directors and Managing Directors across Citi leveraging their 360 feedback and Hogan Development Survey (HDS) assessment results.•Partner closely with at a variety of external training consulting firms to deliver specialized learning solutions to senior level bankers on topics such as pitching skills, building client trust, personal impact, brand management, media communication and consultative selling.•Partner with Talent Management during the mid-year and end of year review cycles to ensure mnagers appropriately communicate the organization’s expectations to all high potential talent.•Liaise with Talent to ensure all designated key talent (high potential, promotables, and expert resources) are given access to relevant opportunities and development.•Partnered closely with senior HR Generalists, Regional L&D partners, Program Management and Senior CIB business advisors to build and brand a global, standardized curriculum with competencies for bankers at each level of their careers (launched in April 2012).

*Designed and facilitated instructor-led Corporate Finance training programs to internal Citi associates located in Latin America, Asia Pacific, EMEA, and North America.*Managed relationships with external vendors when outsourcing specialized training needs for clients; Intuition, DDI, International Institute for Learning, Train the Street, & Strategic Communication Lab. *Designed, developed and delivered ad hoc training requests for both Finance and non-Finance staff on topics such a “Interpreting the 10K”, “Analysis of the Quarterly Earnings”, “The Role and Function of Treasury” and “A Review of the Global Financial Crisis.”*Partnered with Finance Executives and subject matter experts to create online training courses that fill curriculum gaps related to specialized areas of interest (i.e. BASEL II, Regulatory Reporting, Accounting Policy updates, and Performance Metrics).*Co-managed Citigroup’s Finance Analyst program, which involves coordinating training activities for entry-level college graduates over a five-week period.*Managed and designed talent and retention programs for identified high potential individuals within the global finance organization; Advanced Finance Seminar and Finance Team Challenge.*Designed storyboards which include retention validation questions used to create NASBA and New York State certified web-based training courses utilized by Citi associates globally.*Conducted ongoing Individual Development Planning (IDP) coaching sessions with both high potential employees and junior level staff and advise their managers on recommendations for their development. *Facilitated virtual monthly training webinars for the Professional Development Center of Excellence globally on topics such as Meeting Effectively, Problem Solving and Innovation.